| Introducing Fin AI Copilot: Increase agent efficiency by 31% |
Alissa Tyrangiel |
Apr 10, 2024 |
835 |
- |
| Launch mode vs iterate mode |
Paul Adams |
Dec 20, 2016 |
623 |
- |
| Introducing Mobile Carousels: The best way to engage customers on mobile |
Mathew Cropper |
Jun 17, 2020 |
1409 |
- |
| Customer acquisition strategy: How to acquire more customers in 2023 |
Davin O'Dwyer |
Feb 23, 2022 |
2139 |
- |
| Help desk metrics: Elevate your customer support with the right insights |
Beth McEntee |
Dec 08, 2020 |
2546 |
- |
| Conversational design for better products |
Meredith Castile |
Aug 25, 2020 |
1492 |
- |
| The growth of video customer service and why your business needs it |
Susana de Sousa |
Nov 20, 2018 |
935 |
- |
| When collaboration becomes a chore |
Gustavs Cirulis |
Sep 26, 2017 |
1121 |
- |
| Breaking the curse of knowledge in your writing |
Geoffrey Keating |
Sep 12, 2017 |
1026 |
- |
| Announcing Custom Bots, the chatbots that drive business growth |
Paul Adams |
Aug 08, 2018 |
1818 |
- |
| How to learn from churn – designing good user offboarding |
Kai Forsyth |
Mar 25, 2019 |
1357 |
- |
| Don’t miss out on mentorship opportunities: Broadening our definition of mentorship |
Mathew Cropper |
May 24, 2022 |
1848 |
- |
| From frontline manager to SVP of Sales: How to stand out in your sales career |
Courtney Chuang |
Oct 22, 2019 |
1110 |
- |
| The one simple question our bot asks that saves our sales team hours |
Sebastian McKenna Long, Emily O'Byrnes |
May 28, 2018 |
801 |
- |
| Built for you: New channels of communication, improved reporting, and much more |
Priyanka Chaudhari |
May 04, 2022 |
791 |
- |
| Built for you: Next-generation surveys, ditching hold times with Switch, and more |
Ashley Dawson |
Apr 04, 2022 |
592 |
- |
| Support goes global: Localization for customer service teams |
Kuba Niechciał |
Mar 22, 2023 |
762 |
- |
| A whole new world: The exciting new roles AI is creating in customer support |
Declan Ivory |
Sep 12, 2023 |
3072 |
- |
| How to master competitive selling in a crowded marketplace |
Patrick O'Neill |
Apr 09, 2018 |
943 |
- |
| Reading list: Analyzing great product teams |
Davin O'Dwyer |
May 19, 2020 |
1316 |
- |
| When a cupcake becomes a wedding cake |
Colin Bentley |
Apr 26, 2017 |
662 |
- |
| Unflattening design |
Julien Zmiro |
Feb 23, 2016 |
1194 |
- |
| How to keep new users engaged with your welcome page |
Cindy Chang |
Jun 11, 2019 |
1624 |
- |
| How do you say no to customers? |
Sharon Moorhouse, Anna Murphy |
Oct 05, 2021 |
1364 |
- |
| Why brand consistency is key to an excellent help center experience |
Kelly Farrell |
Oct 17, 2023 |
1170 |
- |
| Understanding the “aha” moments in your product |
Lynsey Duncan |
Apr 14, 2021 |
1348 |
- |
| Why the best meetings happen at the coffee dock |
Brian Donohue |
Oct 30, 2017 |
500 |
- |
| Building help content into your product launch |
Jack Jenkins |
Jul 22, 2019 |
1484 |
- |
| Is your engineering team experiencing alert fatigue? Ask these 8 questions |
Andrej Blagojević |
Nov 03, 2021 |
1322 |
- |
| Tool tips: How our design team switched to Figma |
Andrey Sundiev |
Nov 06, 2019 |
2156 |
114 |
| Shipping is your company’s heartbeat |
Darragh Curran |
Sep 22, 2017 |
1152 |
1 |
| What is customer lifetime value? |
Nessa Morrissey |
May 13, 2022 |
425 |
- |
| Response Time: Vol. 26 |
Kate Sugrue |
May 13, 2024 |
892 |
- |
| Design leadership as a subversive activity |
Emmet Connolly |
May 21, 2018 |
2655 |
- |
| Building a company to be proud of: Intercom recognized as one of the best places to work |
Maggie Landers |
Aug 03, 2022 |
626 |
- |
| Don’t tell me you miss me: 3 better approaches to user retention |
Robbie Allan |
Dec 14, 2021 |
1343 |
- |
| Our AI agent Fin now supports your customers in 45 languages |
Bob Wallis |
Feb 14, 2024 |
533 |
- |
| Response Time: Vol. 2 |
Kate Sugrue |
Mar 13, 2023 |
551 |
- |
| More deals, less work: How to unlock new efficiencies with sales automation |
David Carr |
Jul 02, 2019 |
2105 |
- |
| Drive retention from customer support with 4 easy steps |
Lauren Cassidy |
Aug 23, 2022 |
1039 |
- |
| Steps to success: The importance of a clear career path for product managers |
Jane Honey, Brian Donohue |
Jun 03, 2019 |
1055 |
- |
| 2020 on Inside Intercom |
Davin O'Dwyer |
Dec 21, 2020 |
1682 |
- |
| How to keep and nurture customer service talent |
Ruth O'Brien |
Mar 09, 2023 |
1350 |
- |
| Why SaaS growth isn’t just about acquiring new customers |
Stan Massueras |
Feb 12, 2019 |
300 |
- |
| Valuable insights: The principles behind our new research, analytics, and data science team |
Karen Church |
Aug 03, 2021 |
861 |
- |
| Response Time: Vol. 37 |
Kate Sugrue |
Oct 21, 2024 |
908 |
- |
| How managers can keep their team on the same page |
Cormac McGuire |
Apr 10, 2017 |
793 |
- |
| Want your support team to drive revenue? Go real time. |
Kaitlin Pettersen, Ryan Steinberg |
May 15, 2018 |
1726 |
- |
| Do you know what your future customers are searching for? |
Anthony Yu |
Jul 05, 2017 |
1361 |
- |
| Working as a designer in a foreign language |
Andrey Sundiev |
May 27, 2019 |
1460 |
- |
| What is a user community? |
Davin O'Dwyer |
Oct 10, 2022 |
555 |
- |
| A design lesson 3.5 billion years in the making |
Kostya Gorskiy |
Apr 24, 2017 |
1606 |
- |
| Response Time: Vol. 1 |
Kate Sugrue |
Feb 27, 2023 |
970 |
- |
| Activating customers depends on unlocking the right steps |
Ruairí Galavan |
Mar 06, 2019 |
541 |
- |
| Response Time: Vol. 12 |
Kate Sugrue |
Aug 28, 2023 |
578 |
- |
| Shipping fast and safe: Building a culture of low-risk learning |
Kesha Mykhailov |
Aug 11, 2021 |
1192 |
- |
| Announcing even more ways to support your customers: Here’s what’s new at Intercom |
Orinna Barton |
Oct 12, 2022 |
903 |
- |
| What is hold time? |
Davin O'Dwyer |
Oct 01, 2022 |
484 |
- |
| Continue, Stop, Start: Rethinking retrospectives |
Kuba Niechciał |
Jan 03, 2022 |
1313 |
- |
| Take back your time: How to unlock the hidden value in your calendar |
Daisy Chaffee |
Aug 19, 2020 |
2023 |
- |
| Get ready for AI bots by optimizing your knowledge base |
Beth-Ann Sher |
Apr 19, 2023 |
1383 |
- |
| Standing together: How Intercom customers are providing relief during COVID-19 |
Alexa Collins |
Mar 31, 2020 |
930 |
- |
| Response Time: Vol. 35 |
Kate Sugrue |
Sep 16, 2024 |
682 |
- |
| Braving busy holidays: Reduce customer service stress with automation and AI |
Leanne Harte |
Nov 06, 2024 |
1780 |
- |
| Why sales and marketing are the key to your roadmap success |
Amogh Sarda |
Jun 04, 2019 |
1409 |
- |
| Response Time: Vol. 33 |
Kate Sugrue |
Aug 19, 2024 |
544 |
- |
| Built for you: Tooltips, new support languages, personalized posts, and much more |
Mary Mooshian |
Sep 07, 2022 |
1014 |
- |
| Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale |
Mark Iafrate |
May 06, 2020 |
1006 |
- |
| Fin 2: Powered by Anthropic’s Claude LLM |
Des Traynor |
Oct 10, 2024 |
587 |
- |
| Giving customer support a seat at the product table |
Penny Gray |
May 03, 2017 |
1074 |
- |
| Take the wheel and choose your own career direction |
Davin O'Dwyer |
May 30, 2018 |
793 |
- |
| Making the transition from consultant to product engineer |
Ian Carey |
May 29, 2018 |
1162 |
- |
| Intercom’s product principles: Start with the problem to achieve better solutions |
Stephen Forbes |
Oct 05, 2022 |
1767 |
- |
| How to retain more users with value-based onboarding |
Robbie Allan |
Oct 22, 2018 |
838 |
- |
| What we shipped: 20 new features and counting |
Jasmine Jaume |
Jun 21, 2017 |
858 |
- |
| Does your solution solve the right problem? |
Brian Long |
Sep 25, 2017 |
1512 |
- |
| Product design is about cost-benefit analysis |
Des Traynor |
Feb 18, 2019 |
115 |
- |
| The characteristics of modern customer support |
Jeff Gardner |
Jan 16, 2017 |
1037 |
- |
| Inside Intercom survey – what content do you need to excel at your job? |
Zara Burke |
Dec 09, 2019 |
303 |
- |
| Do you really need that meeting? |
Geoffrey Keating |
May 09, 2016 |
327 |
- |
| How to have impact as a designer |
Paul Murphy |
Sep 24, 2019 |
1825 |
- |
| Building for the long-term: How we future-proofed our database architecture |
Miles McGuire |
Nov 17, 2020 |
1876 |
- |
| Piecing it together: how to design cohesive onboarding |
Siya Yang, Cindy Chang |
Sep 17, 2019 |
1540 |
- |
| New book: Intercom on Starting Up |
Des Traynor |
Apr 19, 2017 |
277 |
- |
| What is a power user? |
Davin O'Dwyer |
Oct 01, 2022 |
495 |
- |
| How to keep customer support KPIs meaningful for your support team |
Grace James |
Oct 14, 2020 |
1147 |
- |
| Response Time: Vol. 21 |
Kate Sugrue |
Feb 06, 2024 |
695 |
- |
| Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers |
Niamh O'Connor |
Nov 08, 2022 |
438 |
- |
| Not just support on steroids: How to build a Customer Success team |
Max Klimmek |
Jan 15, 2020 |
1832 |
- |
| Core responsibility: How we scaled our core technologies team |
Ryan Sherlock |
May 19, 2021 |
1345 |
- |
| How transparency can help your customers get more out of AI support |
Ruth O'Brien |
Nov 22, 2024 |
830 |
- |
| Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences |
Beth McEntee |
Mar 17, 2021 |
1579 |
- |
| How to implement live chat support for the best customer experience |
Declan Ivory |
Jan 02, 2024 |
2496 |
- |
| Demystifying account-based marketing: How to make it actually work for your business |
Brenda Colón |
Dec 17, 2019 |
2151 |
- |
| Everything just changed: How to keep your customers at the center during turbulent times |
Shane Murphy-Reuter |
Apr 29, 2020 |
2078 |
- |
| Prioritizing product announcements in a SaaS world |
Matt Hodges |
Sep 21, 2016 |
1280 |
- |
| The support leader’s guide to proactive support: Provide help before it’s needed |
Zara Burke |
Mar 16, 2021 |
2298 |
- |
| Stop focusing on the next big thing |
Emmet Connolly |
Feb 29, 2016 |
345 |
- |
| Navigating the complexity of change aversion |
Cindy Chang, Ulaize Hernandez Troyas |
Mar 12, 2018 |
1385 |
- |
| In praise of editing |
Geoffrey Keating |
Aug 30, 2016 |
751 |
- |
| Support strategies that drive better retention |
Alexa Collins |
May 13, 2020 |
1293 |
- |
| What metrics are the most important for your product? |
Nick Odlum, Kevin McNally |
Oct 18, 2021 |
1475 |
- |
| Employee Spotlight: Serena Fritsch |
Olivia Proffit |
Jan 17, 2021 |
779 |
- |
| Does live chat really work for marketing? |
Daniel Harris |
Sep 18, 2019 |
3424 |
- |
| Response Time: Vol. 3 |
Kate Sugrue |
Mar 27, 2023 |
736 |
- |
| To AI or not to AI? The support leader’s dilemma |
Declan Ivory |
Jul 13, 2023 |
1865 |
- |
| More than just chat: which Messenger apps should I use? |
Stephanie Zou |
May 08, 2018 |
877 |
- |
| Customer support is an investment, not a cost |
Raechel Lambert |
Feb 01, 2017 |
698 |
- |
| If acquisition is easy, retention can be too |
Geoffrey Keating |
Jun 07, 2017 |
1414 |
- |
| AI skepticism is giving way to curiosity among customer service teams |
Ruth O'Brien, Bobby Stapleton |
Apr 26, 2024 |
841 |
- |
| Lead nurturing 101: improve your lead nurture campaigns with these 6 strategies |
Geoffrey Keating |
Jan 22, 2019 |
2220 |
- |
| What is a customer data platform? |
Nessa Morrissey |
Jul 16, 2022 |
1042 |
- |
| 12 steps to creating landing pages that convert |
Matt Hodges |
Nov 19, 2019 |
2018 |
- |
| Tracy Chou on startup engineering, inclusion and the liberal arts |
Ingrid Epure |
Aug 03, 2017 |
3800 |
- |
| Product feedback you should ignore |
John Collins |
May 26, 2017 |
1241 |
- |
| The top marketing statistics for 2018 and why they matter |
Sara Yin, Stacie Pahl |
May 14, 2018 |
1903 |
- |
| How marketers are using Custom Bots to drive more engagement |
Alex Yamamoto |
Oct 31, 2018 |
1296 |
- |
| How to make cross-functional design teams work |
Gustavs Cirulis |
Nov 01, 2017 |
1425 |
- |
| The Upsell Messaging Starter Kit: taking the selling out of upselling |
Geoffrey Keating |
Oct 24, 2017 |
357 |
- |
| How to use Intercom to generate more leads and close bigger deals – faster |
Mark Iafrate |
Jul 15, 2021 |
1199 |
- |
| One size onboarding does not fit all |
Nate Munger |
May 16, 2017 |
1318 |
- |
| Fin, the breakthrough AI agent for customer service, keeps getting better |
Bob Wallis |
Jan 16, 2024 |
938 |
- |
| 4 steps to improve your sales pipeline management |
Urmas Purde |
Jul 06, 2018 |
897 |
- |
| Connect and conquer – build your brand by staging events |
Megan Moon |
Jun 13, 2018 |
1982 |
- |
| Brew and Review: Building a knowledge sharing loop for Customer Success |
Nicole Rashied |
Jan 05, 2022 |
1334 |
- |
| Four steps to building engaged engineering teams |
Todd Royal |
Aug 28, 2020 |
1478 |
- |
| You control your customer experience, not AI |
Ruth O'Brien, Bobby Stapleton |
Jun 13, 2024 |
513 |
- |
| 6 essential chatbot recipes for sales and marketing teams |
Sara Yin |
Aug 21, 2018 |
1476 |
- |
| How to manage your support communications during a crisis |
Zara Burke |
Mar 24, 2020 |
1706 |
- |
| How Typeform’s Intercom app is growing value for users and the business |
Ashley Hanson |
Jul 31, 2018 |
982 |
- |
| Running productive design critiques |
Gustavs Cirulis |
Oct 17, 2016 |
982 |
- |
| How do customers want to talk to businesses? Our new survey reveals what you need to know |
Declan Ivory |
Dec 14, 2022 |
1162 |
- |
| The power of payback periods in online advertising |
Bobby Pinero |
Sep 11, 2017 |
1242 |
- |
| What is a support ticket? |
Davin O'Dwyer |
Oct 01, 2022 |
1087 |
- |
| Crafting feature announcements that spur action |
Zara Burke |
Aug 08, 2017 |
1270 |
- |
| Who’s who: Understanding your business with customer segmentation |
Rahul Reddy |
Oct 30, 2019 |
2785 |
- |
| What’s up with the new website? Taking the first step toward a new brand |
Brooks Chambers, Dani Balenson |
May 29, 2019 |
870 |
- |
| Response Time: Vol. 23 |
Kate Sugrue |
Mar 04, 2024 |
806 |
- |
| How we convinced everyone to care about technical performance |
Shayon Mukherjee |
May 09, 2017 |
815 |
- |
| 5 quick ways to improve your e-commerce customer experience |
Lauren Cassidy |
Apr 26, 2022 |
1682 |
- |
| Build strong values to build great products |
Waheed El Miladi |
Oct 10, 2017 |
1229 |
- |
| How customer service chatbots are redefining customer experience |
Declan Ivory |
May 03, 2023 |
2012 |
- |
| Why you should provide VIP customer support |
Nate Munger |
Jan 13, 2016 |
1674 |
- |
| How Smart Campaigns make marketing automation easier |
Daniel Harris |
Jun 01, 2016 |
1047 |
- |
| A message to our customers |
Karen Peacock |
Jul 09, 2020 |
707 |
- |
| Opening up the power of Intercom’s platform |
Jasmine Jaume |
Nov 15, 2016 |
747 |
- |
| Atlassian and Coda on creating personalized customer experiences at scale |
Beth McEntee |
Apr 06, 2022 |
1839 |
- |
| Getting M.O.R.E. from your support team: A 4-step framework for boosting morale |
Andy Cheung |
Jan 26, 2021 |
1351 |
- |
| How to leverage in-app marketing to grow your business in 2023 |
Ruairí Galavan |
Dec 10, 2018 |
2400 |
- |
| 10 apps every sales team should know about |
Ashley Hanson |
Feb 19, 2019 |
1756 |
- |
| The biggest challenges facing support teams right now (and how to solve them) |
Anna Murphy |
Jun 01, 2021 |
2060 |
- |
| The difference between good and great engineers |
Darragh Curran |
Sep 03, 2017 |
1265 |
2 |
| Celebrating Hispanic Heritage Month and the first anniversary of Inter-Amigos |
Isaura Guerrero, George Castro |
Oct 06, 2021 |
1368 |
- |
| Sweating the details: Designing improvements to our product navigation |
Paul Murphy, Kath Smith |
Sep 08, 2020 |
1276 |
- |
| Pleased to meet you: Tips for managing an established team |
Kuba Niechciał |
Feb 04, 2019 |
1052 |
- |
| What we shipped: 5 new features to help build a differentiated customer experience |
Alex Yamamoto, Ashley Hanson |
Dec 04, 2018 |
1040 |
- |
| How to “steal like a designer” and boost creativity |
Daria Vorontsova |
Feb 16, 2021 |
1782 |
9 |
| Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication |
Nicole Garrison |
May 12, 2021 |
1501 |
- |
| Embracing change, the customer service way |
Ruth O'Brien, Bobby Stapleton |
Mar 04, 2024 |
511 |
- |
| What is customer acquisition cost and why does it matter? |
Brian Kotlyar |
Aug 07, 2022 |
2287 |
- |
| The end of “good enough” – and the rise of conversational support |
Kaitlin Pettersen |
Jul 08, 2020 |
1348 |
- |
| Trust your instincts or rely on procedure – when to design with intuition |
Alex Potrivaev |
Jun 18, 2018 |
1315 |
- |
| Measuring proactive communication in COVID-19 conversations |
Karen Church |
Apr 30, 2020 |
840 |
- |
| Q&A: What books would you recommend to new entrepreneurs? |
Des Traynor |
Nov 18, 2016 |
641 |
- |
| More than mattresses: using Jobs-to-be-Done research for software |
Emma Meehan |
Jun 07, 2016 |
1279 |
- |
| Automated customer service: Support your customers more efficiently and effectively |
Niamh O'Connor |
Nov 22, 2022 |
2780 |
- |
| Why sales and support should be friends, not foes |
Brooke Goodbary |
Feb 24, 2017 |
1192 |
- |
| Intercom’s product principles: Build better solutions by keeping it simple |
Martha Moniz |
May 11, 2022 |
1097 |
- |
| Bots 🤖 and brains 🧠: The winning combination for customer service 🤩 |
Beth McEntee |
Jun 07, 2023 |
736 |
- |
| What is a sales-qualified lead (SQL)? |
Nessa Morrissey |
Jun 14, 2022 |
727 |
- |
| Why product teams work best without a single leader |
Brian Donohue |
Nov 28, 2017 |
639 |
- |
| Get personal: Say hello to account-based marketing in Intercom |
Daniel Harris |
Mar 27, 2019 |
589 |
- |
| Found in translation: How multilingual support helps you scale customer experiences |
Anna Murphy |
Dec 02, 2019 |
1067 |
- |
| What is workforce engagement management (WEM)? |
Nessa Morrissey |
May 13, 2022 |
333 |
- |
| Response Time: Vol. 6 |
Kate Sugrue |
May 08, 2023 |
1437 |
- |
| 2021 on Inside Intercom |
Davin O'Dwyer |
Dec 21, 2021 |
2382 |
- |
| Sparking conversations: How every team can benefit from conversational support |
Anna Murphy |
Jul 19, 2021 |
2264 |
- |
| What is customer activation? |
Nessa Morrissey |
Jul 26, 2022 |
484 |
- |
| How to hire a great customer support rep |
Ruth O'Brien |
Feb 08, 2017 |
1657 |
- |
| Your brand is an experience not a logo |
Sara Yin |
Apr 25, 2016 |
629 |
- |
| The 3 core skills to master real-time selling |
Jeff Serlin |
Sep 10, 2018 |
1032 |
- |
| What is a customer stakeholder? |
Davin O'Dwyer |
Oct 03, 2022 |
528 |
- |
| Vanity metrics, the future, and 100,000 thank you’s |
Eoghan McCabe |
Feb 22, 2017 |
1627 |
- |
| 7 proven techniques for writing a great problem statement |
Robbie Allan |
Sep 14, 2021 |
1058 |
- |
| Introducing Custom Bots for mobile |
Dale Cantwell |
Apr 30, 2019 |
403 |
- |
| Building for everyone: How we made the Intercom Messenger accessible |
Daniel Husar |
Dec 05, 2018 |
2676 |
- |
| Closing the gap between data and product development |
Elizabeth McGuane, Flora Devlin |
Aug 29, 2016 |
1004 |
- |
| How I learned to stop worrying and love the target |
Colin Bentley |
Nov 29, 2016 |
1086 |
- |
| Why voice bots will rule the chatbot landscape |
Hugh Durkin |
Feb 06, 2017 |
1141 |
- |
| Your sales team needs account plans. Here’s how to create them. |
Stan Massueras |
Jun 11, 2018 |
1457 |
- |
| 9 essential sales steps you need to grow your SaaS startup |
Alan Gleeson |
Nov 20, 2018 |
2464 |
- |
| Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom |
Niamh O'Connor |
Jun 15, 2022 |
659 |
- |
| What we shipped: 2015 year in review |
Greg Davis |
Jan 20, 2016 |
881 |
- |
| Announcing our third office – Chicago |
Sabrina Gordon |
Aug 03, 2016 |
434 |
- |
| Announcing our newest guide: ‘The Ultimate Modern Support Tech Stack’ |
Zara Burke |
Sep 21, 2021 |
401 |
- |
| Making our user storage more scalable and secure |
Ciaran Lee |
Nov 05, 2019 |
1440 |
- |
| How we run project retrospectives at Intercom |
Sarah Gantly |
Mar 06, 2018 |
1345 |
- |
| Your growth requires taking risks with your hiring strategy |
Ruth O'Brien |
May 18, 2018 |
1271 |
- |
| Response Time: Vol. 15 |
Kate Sugrue |
Oct 09, 2023 |
973 |
- |
| Built for you: Inbox updates, customizable conversation assignment, and more! |
Sonia Moaiery |
Oct 05, 2022 |
560 |
- |
| Word of mouth |
Des Traynor |
Mar 14, 2016 |
294 |
- |
| Sales technology: 3 trends you need to know |
Max Klimmek, Caoimhe Gaskin |
Jun 22, 2021 |
1150 |
- |
| What we learned from Scale in 2020 |
Anna Murphy |
Dec 22, 2020 |
654 |
- |
| Capture your invisible pipeline of sales leads |
Richard Harris |
Oct 30, 2018 |
664 |
- |
| So you want to build a brand? Here’s what you need to understand |
Stewart Scott-Curran |
Apr 16, 2018 |
1565 |
- |
| Announcing multichannel transactional messaging: Make sure your customers get the message |
Nicole Garrison |
Aug 31, 2021 |
1022 |
- |
| Moving upmarket as a product manager: What changes and what stays the same? |
Nick Smith |
Sep 28, 2021 |
1099 |
- |
| Solving Fifty Shades of Blue |
Kristy Marcinova |
Jan 10, 2018 |
1179 |
- |
| Learn, unlearn and relearn: the changing face of your engineering career |
Cathal Horan |
Jul 17, 2017 |
1313 |
- |
| Making tickets personal: How ticketing systems are evolving for next-gen support |
Olivia Singarella |
Nov 13, 2023 |
1210 |
- |
| What every remote office needs to succeed |
Sabrina Gordon |
Sep 18, 2017 |
1646 |
- |
| Give your customers best practices, not just FAQs |
Zara Burke |
Jan 20, 2021 |
1334 |
- |
| Product adoption: how to get customers to embrace your product |
Graham Ó Maonaigh |
May 06, 2019 |
1976 |
- |
| Pioneer 2024: Intercom’s first ever AI customer service summit, in summary |
Davin O'Dwyer |
Oct 10, 2024 |
1802 |
- |
| Strategies for building a resilient business |
Alexa Collins |
Jun 09, 2020 |
2620 |
- |
| A marketer’s guide to localization |
Tom Newton |
Jun 26, 2017 |
1247 |
- |
| Farewell to the customer service Frankenstack |
Anthony Lopez |
Mar 20, 2024 |
633 |
- |
| The big whale and the long tail |
Patrick O'Neill |
Jan 02, 2018 |
1090 |
- |
| Don’t forget the service in SaaS: how your sales team can provide world-class service |
Steli Efti |
Jun 28, 2018 |
1400 |
- |
| Business operations: when you’ll need it and why, eventually, you won’t |
Yao Choong |
May 09, 2018 |
1660 |
- |
| What everyone ought to know about subject lines |
Geoffrey Keating |
May 17, 2017 |
1003 |
- |
| Product thinking: behind our new Messenger home screen |
Brian Donohue |
Apr 25, 2018 |
1637 |
- |
| Announcing Intercom’s new program for venture-backed startups |
Pedro Muller |
Jan 31, 2022 |
518 |
- |
| Working across land and sea: Tips for remote communication |
Jack Jenkins |
Mar 09, 2020 |
834 |
- |
| Strategy over speed: How video games prepared me for life as a product manager |
Ulaize Hernandez Troyas |
Aug 13, 2018 |
1528 |
- |
| Keeping cool when things heat up: how to support angry customers |
Wyl Villacres |
Jan 14, 2020 |
1573 |
- |
| Is asking why always the best strategy? |
Dan Ritzenthaler |
Jun 02, 2017 |
1054 |
- |
| Why efficiency, not just effectiveness, is key to scaling customer success |
Nicole Rashied |
May 20, 2020 |
1450 |
- |
| Why you should ‘read’ a product like a book |
Emmet Connolly |
Sep 05, 2017 |
1531 |
- |
| A content-first approach to product onboarding |
Jonathon Colman |
May 13, 2019 |
2363 |
- |
| Aircall’s Global Head of Customer Care Ian MacLean on preventing the ‘swivel chair effect’ |
Beth McEntee |
Sep 30, 2020 |
1101 |
- |
| Want to keep your customers? AI can help |
Ruth O'Brien, Bobby Stapleton |
Feb 20, 2024 |
611 |
- |
| The first 90 days with AI: A 4-step guide to get you started |
Bobby Stapleton |
Dec 18, 2024 |
2800 |
- |
| Announcing our latest guide: ‘The New Economics of Customer Service’ |
Declan Ivory |
Nov 13, 2024 |
565 |
- |
| What is voice of the customer? |
Davin O'Dwyer |
Feb 28, 2023 |
3032 |
- |
| What energizes a product manager? |
Brian Donohue |
Feb 21, 2017 |
924 |
- |
| Building Product Tours: The design process behind our onboarding tool |
Gustavs Cirulis |
May 01, 2019 |
2642 |
- |
| What we shipped: 10 new features and updates to make using Intercom even easier |
Yohanna Andom, Ashley Hanson |
Dec 02, 2019 |
1524 |
- |
| Nailing your customer support interview at Intercom |
Leanne Harte |
Aug 04, 2021 |
1881 |
- |
| Reading list: Know your customers |
Davin O'Dwyer |
Apr 21, 2020 |
1164 |
- |
| This time, it’s personal: Redefining automated support in the modern age |
Franka Martinovic |
Jan 26, 2022 |
1799 |
- |
| Mass market, nano media: The future of marketing is engagement |
Anna Griffin |
May 17, 2022 |
765 |
- |
| Proper botiquette – five rules for designing impactful chatbots |
Kelly O'Brien |
Jan 03, 2020 |
1591 |
- |
| Reflection: a key ingredient to great product teams |
Gustavs Cirulis |
Jan 16, 2018 |
923 |
- |
| What is lead generation? |
Nessa Morrissey |
May 13, 2022 |
564 |
- |
| Response Time: Vol. 34 |
Kate Sugrue |
Sep 02, 2024 |
716 |
- |
| Storytelling is great, but is it enough? |
Alexa Collins |
Jul 29, 2020 |
1039 |
- |
| Meet Intercom Community – Intercom’s customer community forum |
Eric Fitzgerald, Ruth O'Brien |
Mar 01, 2022 |
752 |
- |
| The Agile Arrow – a visual framework for managing complex sales deals |
Pete Prowitt |
May 14, 2019 |
1424 |
- |
| A new age of UX: Evolving your design approach for AI products |
Molly Mahar |
Jan 17, 2024 |
3138 |
- |
| What to do when a feature grows faster than expected? |
Paul Magrath |
May 31, 2017 |
1623 |
- |
| Co-ordination and communication: the secret to great product launches |
Jasmine Jaume |
Nov 13, 2017 |
1417 |
- |
| Holiday messaging and chatbot tips for marketers |
Daniel Harris |
Dec 03, 2018 |
906 |
- |
| What is business SMS? |
Davin O'Dwyer |
Oct 01, 2022 |
516 |
- |
| How to prepare for software engineering interview questions |
Sofia Tzima |
Apr 24, 2019 |
2334 |
- |
| What we shipped: 13 new features to drive conversions and enable better conversations |
Daniel Harris |
Jul 26, 2018 |
1681 |
- |
| Introducing Intercom Phone: Calls and conversations all in one place |
Gus Aldaya |
Nov 28, 2023 |
946 |
- |
| Keeping information flowing as you grow |
Rob Kenny |
Apr 11, 2017 |
1139 |
- |
| Response Time: Vol. 7 |
Kate Sugrue |
May 22, 2023 |
773 |
- |
| Flying cars, chatbots and looking forward to the next small thing |
Yuriy Oparenko |
Aug 22, 2018 |
1010 |
- |
| How sales development is being transformed by automation |
Stan Massueras |
Mar 05, 2019 |
355 |
- |
| Finding our way at home – reflections from the Intercom Content team |
Davin O'Dwyer |
Apr 01, 2020 |
1732 |
- |
| What is product marketing? How product marketing builds products |
Raechel Lambert |
May 22, 2017 |
1472 |
- |
| Product principles: read receipts |
Brian Donohue |
Jan 19, 2016 |
1022 |
- |
| Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for |
Niamh O'Connor, Davin O'Dwyer |
Jan 31, 2024 |
1013 |
- |
| How the pandemic has changed customer support forever |
Anna Murphy |
May 25, 2021 |
2227 |
- |
| Moving fast and building smart: The value of quick customer feedback |
Alissa Tyrangiel |
Jan 12, 2022 |
1002 |
- |
| Announcing Intercom on Marketing – the print and audio edition |
Geoffrey Keating, Adam Risman |
May 22, 2018 |
416 |
- |
| New book: Intercom on Onboarding |
Des Traynor |
Sep 13, 2016 |
228 |
- |
| Raising the bar: Revealing the 3 customer service trends to act on in 2022 |
Zara Burke |
Apr 13, 2022 |
1747 |
- |
| What is customer experience (CX)? |
Beth McEntee |
Mar 07, 2023 |
2781 |
- |
| How we ensure the highest standards of data privacy and compliance within Intercom |
Penny Gray, Thibault Candebat |
Oct 19, 2022 |
1706 |
- |
| Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger |
Brian Donohue |
Sep 22, 2021 |
1828 |
- |
| Fresh perspective – how we invented our Custom Bot chatbot builder |
Cindy Chang |
Sep 05, 2018 |
1426 |
- |
| Five star advice: Insider tips for dealing with software review sites |
Robert Brandl |
Aug 21, 2019 |
2392 |
- |
| How we scaled product demos at Intercom |
Ruairí Galavan, Phil Byrne |
Jan 19, 2018 |
1376 |
- |
| Lessons learned in growing a product |
Des Traynor |
Apr 13, 2016 |
8308 |
- |
| Cutting the cord on inappropriate customer conversations |
Christina Power, Franka Martinovic |
May 11, 2021 |
1326 |
- |
| The 5 conversational support metrics that matter |
Jeff Gardner |
Mar 10, 2017 |
1233 |
- |
| Your next wave of growth will come from conversational relationships |
Karen Peacock |
Jul 28, 2020 |
1716 |
- |
| Shipping code for designers, not just engineers |
Lorcan Coyle |
Mar 13, 2017 |
1112 |
- |
| Start your marketing with why: Getting your story right |
Matt Hodges |
Mar 21, 2018 |
1096 |
- |
| The 100 answer challenge: How our support team helped train Resolution Bot |
Eric Fitzgerald, Leanne Harte |
May 26, 2020 |
1530 |
- |
| Best practices for securing your Intercom workspace |
Penny Gray |
Jul 15, 2022 |
960 |
- |
| Convert your ad traffic with personalized landing pages |
Michele Pendergast |
Aug 17, 2018 |
1698 |
- |
| What are push notifications and why do marketers need them? |
Daniel Harris |
Aug 26, 2022 |
2579 |
- |
| A day in the life of a message |
John Collins |
Nov 17, 2017 |
940 |
- |
| Announcing three brand new features to help scale your support |
Orinna Barton, Annie Berrones |
Jul 10, 2019 |
1297 |
- |
| Response Time: Vol. 32 |
Kate Sugrue |
Aug 02, 2024 |
816 |
- |
| Thoughts on innovation |
Paul Adams |
Apr 21, 2021 |
1358 |
- |
| Price for value, not cost |
Ming Lu |
Jun 20, 2016 |
443 |
- |
| Announcing the Conversational Support Funnel Starter Kit |
Zara Burke |
Jun 24, 2020 |
294 |
- |
| The ultimate marketing technology stack |
Anna Murphy |
Nov 08, 2023 |
6473 |
- |
| 5 lessons learned starting a new team within our sales organization |
Pete Prowitt |
Mar 12, 2019 |
1724 |
- |
| Building autonomously: Improving our production systems in small steps |
Jacopo Scrinzi |
Jan 22, 2018 |
1484 |
- |
| What is conversational AI? |
Nessa Morrissey |
Jul 26, 2022 |
533 |
- |
| What is tiered support? |
Nessa Morrissey |
Jun 14, 2022 |
601 |
- |
| Understanding your customers with live chat |
Bobby Weisblatt |
Mar 09, 2018 |
954 |
- |
| Why we’re dropping the term “content marketing” |
John Collins |
May 02, 2017 |
942 |
- |
| Embracing complexity: Designing our Custom Bot builder |
Brian Donohue, Debby Shepard |
Aug 15, 2018 |
1299 |
- |
| How soon is now? Discovering the many jobs of language in design |
Elizabeth McGuane |
Jan 24, 2017 |
1581 |
- |
| The secret to scaling product announcements: a changelog |
George Williams |
Feb 13, 2019 |
982 |
- |
| Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets |
Jasmine Jaume |
Dec 14, 2022 |
1520 |
- |
| Design how you design |
Linda Yang |
Jul 26, 2016 |
1115 |
- |
| Creating a culture of trust in customer support |
Eric Fitzgerald |
Dec 11, 2017 |
1068 |
- |
| The hidden costs of indecision |
Geoffrey Keating |
Dec 15, 2017 |
418 |
- |
| Behind the design work of Building Intercom |
Kyle Benson |
Nov 21, 2017 |
1017 |
- |
| 7 steps to creating better help center content |
Zara Burke |
Oct 21, 2020 |
1187 |
- |
| The end of navel gazing |
Paul Adams |
Oct 08, 2018 |
4988 |
- |
| Announcing our new report – “The Future of Support Has Arrived: It’s Conversational” |
Zara Burke |
Nov 11, 2020 |
508 |
- |
| Search at Intercom: Building our Elasticsearch cloud on AWS |
Andrej Blagojević |
Apr 13, 2021 |
1670 |
- |
| Customer experience versus efficiency – why support leaders shouldn’t have to choose |
Kaitlin Pettersen |
Aug 05, 2020 |
1321 |
- |
| When big meetings are better |
Paul Adams |
Aug 24, 2016 |
464 |
- |
| Great PMs don’t spend their time on solutions |
Paul Adams |
May 08, 2017 |
1247 |
- |
| Transforming customer support with automation: Key trends and challenges for support leaders |
Caoimhe Gaskin |
Nov 18, 2020 |
1302 |
- |
| What we shipped: 2018 year in review |
Daniel Harris, Ashley Hanson |
Jan 02, 2019 |
1422 |
- |
| The art of the customer follow-up and delightful customer service |
Colin Boylan |
Sep 01, 2020 |
1627 |
- |
| What is customer relationship management? |
Nessa Morrissey |
Jun 14, 2022 |
1737 |
- |
| Any research is better than no research |
Sinéad Cochrane |
Jan 26, 2016 |
999 |
- |
| Product managers, you’re not alone |
Martin Eriksson |
Apr 22, 2016 |
1014 |
- |
| What is a call center? |
Nessa Morrissey |
May 13, 2022 |
578 |
- |
| How to make product improvements to existing products |
Des Traynor |
Jun 08, 2018 |
1145 |
- |
| Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently |
Mark Iafrate |
Aug 18, 2020 |
1185 |
- |
| Infrastructure at speed: 5 lessons learned from building Intercom in Europe |
Brian Scanlan |
Feb 16, 2022 |
1520 |
1 |
| Announcing our new real-time dashboard: Monitor your most important metrics in one place |
Nadine Mansour |
Dec 07, 2021 |
796 |
- |
| Response Time: Vol. 31 |
Kate Sugrue |
Jul 22, 2024 |
765 |
- |
| Support-ify Wrapped: How can support teams make their numbers pop? |
Niamh O'Connor |
Dec 05, 2023 |
606 |
- |
| Eoghan McCabe on the importance of authenticity in leadership |
Caoimhe Gaskin |
Oct 26, 2020 |
1732 |
- |
| Why CSAT only gives you half the picture – and what to do about it |
Martin Kõiva |
May 06, 2020 |
1710 |
- |
| Announcing Operator: the bot for better customer experiences |
Mark Ryan |
Aug 09, 2017 |
1099 |
- |
| Making the leap: Insider advice on how to ace your first closing role in Sales |
Pete Prowitt |
Sep 11, 2019 |
958 |
- |
| Announcing our latest book – The Growth Handbook |
Adam Risman, Geoffrey Keating |
Jun 27, 2018 |
441 |
- |
| Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale |
Alissa Tyrangiel |
Jun 08, 2022 |
906 |
- |
| New horizons: How to move your life for your career |
Shlomi Zadok |
Jan 11, 2019 |
885 |
- |
| 10 things I wish I knew as a UX research team of one |
Emma Meehan |
Dec 14, 2016 |
1448 |
- |
| Intercom integration for Microsoft Teams |
Jasmine Jaume |
Mar 14, 2017 |
368 |
- |
| Response Time: Vol. 19 |
Kate Sugrue |
Dec 04, 2023 |
561 |
- |
| Announcing our 10th book – The Sales Handbook |
Courtney Chuang, Geoffrey Keating |
Oct 23, 2018 |
310 |
- |
| Sales velocity: the simple equation that will help you hit your number |
Patrick O'Neill |
Nov 06, 2018 |
1592 |
- |
| What is churn? |
Davin O'Dwyer |
Oct 01, 2022 |
528 |
- |
| Q&A: How to get better at public speaking |
Des Traynor |
Jan 04, 2017 |
704 |
- |
| Evolving Intercom’s database infrastructure |
Ryan Sherlock |
Oct 14, 2024 |
3283 |
12 |
| Announcing Intercom Academy – a new place to learn and grow |
Phil Byrne |
Nov 21, 2019 |
1145 |
- |
| Product Judgment: How some people can repeatedly create product success |
Paul Adams |
Jun 10, 2020 |
4493 |
9 |
| Unicorns don’t exist. Generalists do. |
Emmet Connolly |
Apr 04, 2016 |
794 |
- |
| A step-by-step guide to how we upgraded Elasticsearch with no downtime |
Cathal Coffey |
Jun 10, 2019 |
1747 |
- |
| A new dawn for the business messenger |
Paul Adams |
Apr 24, 2018 |
1330 |
- |
| License to sell: 5 strategies to hit your sales quota |
Charles Dennis |
Jul 30, 2018 |
1476 |
- |
| Defining customer support in 2025: Why it’s key to your long-term success |
Declan Ivory |
Feb 13, 2024 |
3362 |
- |
| Welcoming our newest board member to Intercom |
Karen Peacock |
Apr 26, 2022 |
270 |
- |
| How sales teams can use video to turn leads into customers |
Emily O'Byrnes |
Oct 09, 2018 |
887 |
- |
| Do more with Intercom: 5 new apps for seamless workflows |
Jasmine Jaume |
Jun 25, 2018 |
959 |
- |
| Solving for complex onboarding: Paving a path to value for your customers |
Tanner Elvidge |
Jun 15, 2022 |
1449 |
- |
| The minimum viable product design portfolio |
Kostya Gorskiy |
Aug 29, 2017 |
871 |
- |
| After product launches: how to complete the feedback loop |
Greg Davis |
Aug 18, 2017 |
1150 |
- |
| How GetAccept uses all of Intercom to grow its revenue by 450% |
Amanda Connolly |
Jan 28, 2020 |
875 |
- |
| Hiring for sales in a product-led world |
LB Harvey |
Sep 27, 2017 |
1394 |
- |
| A future without code |
Cathal Horan |
Apr 21, 2016 |
1021 |
- |
| Transform the way you share your work: Tricks from Hollywood’s publicity playbook |
Hayley Camille Morgan |
Feb 02, 2022 |
1139 |
- |
| Qualifying leads for quality not quantity |
Karia Young-Eagle |
Oct 23, 2017 |
936 |
- |
| Having the right amount of process at your startup |
Brian White |
Jun 12, 2017 |
1077 |
- |
| Healthy tension in product teams |
Emmet Connolly |
Jul 21, 2017 |
692 |
- |
| Automation in action: Proven ways to boost the bottom line with self-serve support |
Beth McEntee |
Jul 28, 2021 |
1585 |
- |
| Get the most out of your research with storytelling |
Jillian Wells |
Nov 01, 2016 |
1286 |
- |
| Designing Series: How we built our customer messaging orchestration tool |
Alex Potrivaev |
Sep 23, 2020 |
1476 |
- |
| Beyond CSAT: How customer satisfaction metrics are changing |
Anna Murphy |
Feb 02, 2021 |
432 |
- |
| Glossary of AI terms: Understanding GPT, neural networks, and more |
David Brodigan, Davin O'Dwyer |
May 31, 2023 |
1989 |
- |
| The future of support: 5 key trends shaping customer service |
Courtney Chuang |
Aug 26, 2020 |
1789 |
- |
| How to scale live chat (without spending a fortune or driving your team crazy) |
Geoffrey Keating |
Mar 20, 2019 |
402 |
- |
| Empathy: the key to better support content |
Ruairí Galavan |
Aug 16, 2016 |
1190 |
- |
| Reduce your churn with a retention messaging strategy |
Geoffrey Keating |
Mar 20, 2018 |
327 |
- |
| Decision time: Our new product decision-making framework |
Gustavs Cirulis, Patrick Andrews |
Mar 03, 2021 |
555 |
- |
| Response Time: Vol. 10 |
Kate Sugrue |
Jul 03, 2023 |
1043 |
- |
| Why you should have skin in the engineering game |
Ryan Sherlock |
Nov 08, 2017 |
1030 |
- |
| 10 technical strategies to avoid when scaling your startup (and 5 to embrace) |
Brian Scanlan |
Jan 12, 2021 |
2692 |
2 |
| Supporting product launches: How to set up your customer service team for new announcements |
Eric Fitzgerald |
Feb 21, 2023 |
1174 |
- |
| How live chat increases conversion rates |
Anna Murphy |
Aug 24, 2018 |
874 |
- |
| Hook trial users from their first use |
Robbie Allan |
Jul 09, 2019 |
1292 |
- |
| Prepare your internal knowledge content for AI |
Ruth O'Brien |
May 24, 2024 |
315 |
- |
| You are not in the bridge-building business |
Nate Munger |
Jul 14, 2017 |
1052 |
- |
| Hola, bonjour, olá – say hello to new multilingual support in Intercom |
Darragh Curran |
Jul 15, 2022 |
589 |
- |
| The full stack design system |
Emmet Connolly |
Apr 03, 2017 |
2692 |
- |
| The complete guide to onboarding customers for long-term success |
Phil Byrne |
Oct 22, 2019 |
4052 |
- |
| For better products, start with a problem statement |
Robbie Allan |
Jan 05, 2021 |
896 |
- |
| What is the customer journey? |
Nessa Morrissey |
May 13, 2022 |
786 |
- |
| Hope for the best or prepare for the worst? How we manage critical incidents at Intercom |
Brian Scanlan, Jess Connor |
Jul 16, 2019 |
1901 |
1 |
| SMS is making everything old new again |
Geoffrey Keating |
Jan 23, 2017 |
1169 |
- |
| AI trends that are giving support leaders a competitive advantage |
Beth McEntee |
Apr 26, 2023 |
924 |
- |
| Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal” |
Beth McEntee |
Aug 10, 2020 |
1102 |
- |
| Talking tech with non tech people |
Sabrina Gordon |
Mar 14, 2017 |
756 |
- |
| Tackling complex design debt: A three-step framework |
Alex Potrivaev |
Jan 19, 2021 |
2150 |
- |
| The good way to file a bad bug |
Martin Brennan |
Apr 28, 2017 |
1048 |
- |
| Karen Peacock on driving business success |
Amanda Connolly |
Feb 08, 2019 |
753 |
- |
| Welcoming new senior leaders to Intercom |
Karen Peacock |
Nov 23, 2021 |
362 |
- |
| The values behind our first virtual launch event, New at Intercom |
Alyssa Smrekar |
Mar 01, 2022 |
729 |
- |
| Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center |
Beth McEntee |
Dec 15, 2020 |
1527 |
- |
| Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4 |
Fergal Reid |
Mar 14, 2023 |
1663 |
- |
| Using cohort analysis to improve retention |
Des Traynor |
Jun 15, 2018 |
657 |
- |
| Intuition is about more than trusting your gut |
Geoffrey Keating |
Oct 17, 2017 |
575 |
- |
| The killer feature of messaging no one’s talking about |
Benjamin Keyser |
Sep 20, 2016 |
1693 |
- |
| What is an MQL (Marketing Qualified Lead)? |
Nessa Morrissey |
May 25, 2022 |
471 |
- |
| Growing a platform: Introducing API versioning in Intercom |
Sofia Tzima, Marin Martinic |
Nov 29, 2018 |
1474 |
- |
| Building an API for powerful customer data analysis |
Colin Kennedy |
Feb 04, 2020 |
1385 |
- |
| Switch on the next generation of phone support |
Tanner Elvidge |
Apr 05, 2022 |
891 |
- |
| Redesigning our job levels for product designers |
Jonathon Colman |
Jul 13, 2021 |
1543 |
1 |
| Staying connected to a company culture remotely |
Jack Jenkins |
Nov 23, 2016 |
1028 |
- |
| How to build, manage and scale a sales team – 12 strategies from the experts |
Davin O'Dwyer |
Jan 16, 2022 |
3427 |
- |
| Announcing the new Intercom Messenger |
Paul Adams |
Jul 20, 2016 |
1036 |
- |
| How to maintain high quality conversations with your customers at scale |
Niall Brennan |
Mar 15, 2019 |
1029 |
- |
| Why your privacy ecosystem is crucial in the age of GDPR |
Pamela Murray |
Apr 23, 2018 |
1438 |
- |
| Announcing new next-generation bot capabilities to uplevel your automated support |
Lena Leadbetter |
Jun 22, 2022 |
961 |
- |
| Peeling back to first principles |
Paul Adams |
Feb 09, 2016 |
553 |
- |
| Video Bots: The future of sales automation |
Daniel Harris |
Aug 30, 2018 |
369 |
- |
| How to build a help center from scratch |
Ruairí Galavan |
Dec 05, 2017 |
799 |
- |
| An upstanding brand – how team values influence how we work |
Stewart Scott-Curran |
Aug 29, 2018 |
1520 |
- |
| Ready to transform your career, customer support leaders? |
Ruth O'Brien, Bobby Stapleton |
May 14, 2024 |
791 |
- |
| Make sales and product meetings a win-win |
Bardia Shahali |
Feb 13, 2018 |
933 |
- |
| Foundations to build on: Intercom’s principles for building product |
Des Traynor |
Oct 20, 2021 |
762 |
- |
| Chat with us: Training chatbots to have conversations with customers |
Liam Keegan |
Mar 11, 2020 |
1142 |
- |
| Reading list: Advice for customer retention |
Davin O'Dwyer |
Apr 14, 2020 |
1034 |
- |
| An engineer’s take on the theory of dominant design |
Cathal Horan |
Feb 20, 2017 |
1003 |
- |
| Time to switch: Your step-by-step guide to adopting a new customer service platform |
Brian McKiernan, Landon McCaig |
Nov 29, 2023 |
2940 |
- |
| Maximizing user research across a product’s lifecycle |
Sinéad Cochrane |
Jul 19, 2017 |
1855 |
- |
| Response Time: Vol. 20 |
Kate Sugrue |
Dec 18, 2023 |
686 |
- |
| So you want to give a Ted talk? |
Evelyn Clinton |
Jun 26, 2019 |
3201 |
- |
| The case for sales reps as project managers |
Brooke Goodbary |
Sep 27, 2016 |
993 |
- |
| The programming of everyday things |
Cathal Horan |
May 25, 2016 |
862 |
- |
| Everything you need to know about Fin, the breakthrough AI bot transforming customer service |
Bob Wallis |
Jun 13, 2023 |
1614 |
- |
| Announcing Pioneer, Intercom’s first ever AI customer service summit |
Megan Moon |
Sep 04, 2024 |
626 |
- |
| Response Time: Vol. 8 |
Kate Sugrue |
Jun 06, 2023 |
799 |
- |
| 5 books every marketer should read in 2019 |
Jarell Cardoza |
Jan 14, 2019 |
1607 |
- |
| Why your customers’ second invoice is so important |
Mark Hughes |
Mar 26, 2019 |
1052 |
- |
| Announcing our new guides: everything you need to know about buying live chat |
William Holden |
Apr 10, 2019 |
430 |
- |
| The value of salespeople who don’t just sell |
Brooke Goodbary |
Mar 02, 2016 |
938 |
- |
| What is IVR deflection? |
Nessa Morrissey |
May 11, 2022 |
589 |
- |
| Customer feedback strategy: How to collect, analyze, and take action |
Graham Ó Maonaigh, Sian Townsend |
Aug 28, 2019 |
3188 |
- |
| What we shipped: 7 new features to deliver personalized experiences at scale |
Orinna Barton |
Nov 05, 2018 |
1291 |
- |
| Why messiness is a good thing for product teams |
Brian Donohue |
Apr 12, 2017 |
1274 |
- |
| Launch to sell – leverage sales enablement to maximize product launches |
Tom Foley |
Jul 09, 2018 |
1415 |
- |
| Embracing a human tone in customer support |
Orla Tuite |
Jul 25, 2017 |
1457 |
- |
| Introducing Checklists: The fastest way to turn signups into superusers |
Zoe Sinnott |
Jan 25, 2023 |
825 |
- |
| The hidden cost of design complexity |
Julien Zmiro |
Nov 15, 2017 |
1169 |
- |
| Supercharge your learning with the 15-minute rule |
Martin Brennan |
Nov 29, 2021 |
874 |
- |
| Response Time: Vol. 28 |
Kate Sugrue |
Jun 10, 2024 |
489 |
- |
| Announcing Banners – the simple new way to engage your customers |
Zoe Sinnott, Julien Zmiro |
Oct 28, 2020 |
734 |
- |
| What is a product manager and what do they do? |
Geoffrey Keating |
Aug 31, 2016 |
779 |
- |
| Supporting our Muslim sisters and brothers in tech |
Eoghan McCabe |
Jan 30, 2017 |
1138 |
- |
| Tactics to stay ahead of the curve and boost efficiency with proactive support |
Beth McEntee |
Sep 08, 2021 |
2215 |
- |
| Convert more leads with our new HubSpot and Marketo apps |
Ashley Hanson |
Jul 17, 2018 |
637 |
- |
| The power of data-informed marketing |
Raechel Lambert |
Apr 06, 2016 |
912 |
- |
| What is customer experience management? |
Davin O'Dwyer |
Oct 03, 2022 |
508 |
- |
| Is your support team encountering these 5 challenges? It could be a workload management problem |
Nadine Mansour |
Apr 05, 2023 |
1380 |
- |
| What we shipped: 5 features to boost productivity |
Annie Berrones, Ashley Hanson |
Feb 27, 2019 |
1002 |
- |
| From vanity to value: How Intercom conducts NPS surveys |
Kate Sugrue |
Aug 18, 2021 |
2003 |
- |
| Give your support team more input with this decision-making framework |
Franka Martinovic |
Sep 07, 2021 |
1478 |
- |
| How we used DynamoDB Streams to visualize changes in frequently updated objects |
Maja Grubic, Sofia Tzima |
Feb 15, 2019 |
940 |
1 |
| Intercom’s product principles: Creating personal products by design |
Pranava Tandra |
Dec 06, 2022 |
1157 |
- |
| Intercom’s product principles: Following design fundamentals to leave space for innovation |
Charlotte Sferruzza |
Apr 20, 2022 |
1432 |
1 |
| Shortcuts to superpowers: What an emerging design pattern tells us about disruption |
Emmet Connolly |
Jul 03, 2019 |
2362 |
- |
| Grow your team by focusing on strengths not weaknesses |
David Lynch |
Jul 10, 2017 |
1292 |
- |
| Choosing the right internship can turbocharge your career |
Laura Murphy-Clarkin |
Jan 15, 2018 |
1902 |
- |
| Startup marketing: strategies for year one |
Des Traynor |
Jun 01, 2018 |
1174 |
- |
| The experiment that reveals how proactive support directly affects your bottom line |
Jack Jenkins |
Nov 09, 2021 |
1501 |
- |
| Not all good products make good businesses |
Des Traynor |
Aug 15, 2016 |
1129 |
- |
| Welcoming our new President, Archana Agrawal |
Eoghan McCabe |
Jan 16, 2024 |
415 |
- |
| What is a service desk? |
Davin O'Dwyer |
Oct 01, 2022 |
509 |
- |
| How to ask your customers great questions and gather actionable feedback – 3 key takeaways |
Alan McGlinchey |
May 31, 2022 |
1889 |
- |
| Assembly required – 55 sales tools to build the ultimate tech stack |
Max Klimmek |
May 05, 2021 |
4842 |
- |
| Revealed: How supply chain issues are affecting customers and support teams this holiday season |
Anna Murphy |
Dec 10, 2021 |
1357 |
- |
| How your support team improves your product |
Des Traynor |
Feb 10, 2017 |
632 |
- |
| Better engineering through management – the surprising benefits of becoming a manager |
David Lynch |
Oct 20, 2020 |
1835 |
- |
| What is a net promoter score (NPS)? |
Nessa Morrissey |
May 13, 2022 |
600 |
- |
| Exploratory research: how to use it to drive product development |
Jillian Wells |
May 22, 2018 |
1257 |
- |
| Introducing Intercom’s Regional Data Hosting program |
Oran O'Dowd |
Dec 09, 2021 |
1036 |
- |
| Respect the inbox: How to improve customer communication |
Ruairí Galavan |
Apr 04, 2018 |
749 |
- |
| When your company grows, it’s time for you to grow too |
Kuba Niechciał |
Nov 27, 2017 |
456 |
- |
| Key strategies to successfully scale your customer support team |
Bobby Stapleton |
Jul 21, 2020 |
1487 |
- |
| A note from Eoghan McCabe |
Eoghan McCabe |
Oct 06, 2022 |
561 |
- |
| Response Time: Vol. 27 |
Kate Sugrue |
May 28, 2024 |
732 |
- |
| Retention is a lesson in proactivity |
Thomas Creighton De Farias |
Jan 23, 2019 |
486 |
- |
| We’re doubling our product teams in San Francisco, Dublin & London |
Karen Peacock |
Feb 28, 2018 |
1109 |
- |
| Response Time: Vol. 24 |
Kate Sugrue |
Mar 19, 2024 |
597 |
- |
| Building high-performing teams through continuous improvement |
Martin Pengelly-Phillips |
May 12, 2021 |
1719 |
- |
| Putting $125M to work for you, our customers |
Eoghan McCabe |
Mar 27, 2018 |
1082 |
- |
| RICE: Simple prioritization for product managers |
Sean McBride |
Jan 05, 2018 |
1398 |
1 |
| The cult of conversational design: why forms aren’t dead yet |
ShekMan Tang |
Oct 11, 2017 |
1359 |
- |
| Learn how to nurture new signups beyond the free trial |
Geoffrey Keating |
Jun 28, 2017 |
453 |
- |
| How to reduce customer churn with webinars |
Ruairí Galavan |
Sep 19, 2017 |
1297 |
- |
| The future of our Operator bot is in London |
Paul Adams |
Nov 21, 2017 |
960 |
- |
| Batting above your average: Optimizing your sales strategy for SaaS |
Sanj Bhayro |
Oct 24, 2022 |
900 |
- |
| How people buy your product |
Des Traynor |
Jul 18, 2016 |
789 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| There’s no going back – the new era of AI-first Customer Service has arrived |
Paul Adams |
Apr 10, 2024 |
1792 |
- |
| Response Time: Vol. 29 |
Kate Sugrue |
Jun 24, 2024 |
886 |
- |
| 2018 on Inside Intercom |
Davin O'Dwyer, Fiona Lee |
Dec 19, 2018 |
2122 |
- |
| How to bolster customer onboarding with video |
Ruairí Galavan |
Jul 28, 2017 |
2028 |
- |
| An introvert’s guide to collaboration |
Emma Meehan |
Mar 08, 2017 |
1016 |
- |
| Marketing doesn’t stop when you’ve acquired a customer |
Ruairí Galavan |
Mar 02, 2018 |
1615 |
- |
| Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’ |
Zara Burke |
Aug 11, 2022 |
521 |
- |
| Built for you: Articles Views, new Checklists features, and more |
Juci Kulloi |
Apr 05, 2023 |
750 |
- |
| Smells like team spirit – what sports and engineering teams have in common |
Una Kehoe |
Jun 29, 2018 |
962 |
- |
| Meet the Intercom App Store: Helping customers and partners grow |
Jeff Gardner |
Jul 31, 2018 |
840 |
- |
| Intercom’s product principles: What you ship is what matters |
Eugenia Ortiz |
Nov 09, 2022 |
802 |
- |
| How support leaders measure (and improve) the quality of their customer support |
Bobby Stapleton |
Apr 07, 2021 |
1962 |
- |
| Introducing Intercom SMS: Connect, engage, and activate with two-way SMS |
Chris Dalley |
Jun 22, 2022 |
2044 |
- |
| Questions about our new AI agent, Fin? Here’s everything you need to know |
Niamh O'Connor |
Apr 19, 2023 |
1738 |
- |
| Making things people want |
Des Traynor |
Jul 11, 2018 |
721 |
2 |
| Managing infrastructure costs as your company grows |
Hannah Healy |
Apr 28, 2021 |
1210 |
- |
| Quality and consistency: Best practices for building a strong, scalable support experience |
Beth McEntee |
Nov 24, 2020 |
1346 |
- |
| Move fast and optimize for the long term |
David Lynch |
Feb 19, 2018 |
1359 |
1 |
| What is ‘conversational’? |
Ali Biggs |
Jan 13, 2021 |
1287 |
- |
| How customer support can keep up with customer expectations |
Steven Schuler |
Jun 19, 2018 |
1670 |
- |
| How to start account-based marketing in 5 steps |
Max Altschuler |
Dec 07, 2017 |
1031 |
- |
| Sincerely yours: 8 tips for writing like you really mean it |
John Collins |
Aug 25, 2017 |
1584 |
- |
| 8 steps to create your winning sales strategy, according to industry leaders |
Courtney Chuang |
Feb 05, 2019 |
2601 |
- |
| How to use in-app messaging to retain your best customers |
Lauren Cassidy |
Jun 29, 2022 |
2295 |
- |
| 4 ways to accelerate sales using the Intercom integration with HubSpot |
Katherine Boyarsky |
Jul 27, 2022 |
872 |
- |
| How live chat can warm up your cold outbound leads |
Nick Liemandt |
Apr 03, 2018 |
888 |
- |
| Why your startup needs interview structure |
Ewa Zajac |
Jul 11, 2017 |
1423 |
- |
| Motivate your star performers with meaningful career conversations |
Paulina Welnic |
May 04, 2018 |
1519 |
- |
| How we approach remote employee onboarding at Intercom |
Anisha Agarwal |
Jun 09, 2021 |
1417 |
- |
| Your customers have mastered emoji. Now it’s your turn. |
Sara Yin, Karen Church |
Dec 09, 2016 |
969 |
- |
| Engineering a culture of psychological safety |
John Looney |
Jun 20, 2017 |
2298 |
6 |
| 10 engineering lessons from 6 years at Intercom |
Kuba Niechciał |
Feb 02, 2024 |
1291 |
- |
| The Beginner’s Guide to Real-Time Sales: get started with the future of selling |
Stan Massueras |
Sep 04, 2018 |
394 |
- |
| Embracing delivery dates: How engineering deadlines can improve your workflows |
Adam Byrne |
Oct 29, 2018 |
977 |
- |
| How non-technical managers can successfully oversee engineers |
Ruth O'Brien |
Aug 30, 2017 |
1088 |
- |
| Ensuring Intercom’s business continuity during uncertain times |
Karen Peacock |
Mar 26, 2020 |
1018 |
- |
| Customer scrutiny leads to better products |
Nate Munger |
Jul 07, 2017 |
1222 |
- |
| The magic of goal setting: A simple framework for managers and teams |
Paige Costello |
Jul 22, 2020 |
950 |
- |
| Try before you buy: how sales can maximize the free product trial |
Patrick O'Neill |
Jul 16, 2018 |
1056 |
- |
| Response Time: Vol. 38 |
Kate Sugrue |
Nov 04, 2024 |
545 |
- |
| Supporting the fight against COVID-19 |
Eoghan McCabe |
Mar 26, 2020 |
379 |
- |
| You’re not starting from scratch: How your transferable skills can help you get ahead in a new career |
Nadia Zhuk |
Sep 28, 2022 |
1410 |
- |
| Actionable strategies for better user onboarding |
Patrick Andrews |
May 28, 2019 |
597 |
- |
| 7 questions to ask before messaging your customers for research |
Sinéad Cochrane |
Apr 04, 2017 |
1909 |
- |
| Why 36% is the magic number: Finding the right amount of text in mobile apps |
Jonathon Colman |
Jan 21, 2020 |
2302 |
2 |
| Best practices for designing effective and engaging surveys |
Lynsey Duncan, Zoe Sinnott |
Apr 12, 2022 |
1890 |
- |
| Design principles: what to do when nobody is using your feature |
Brendan Fagan |
Mar 20, 2017 |
1392 |
- |
| What is first contact resolution (FCR)? |
Nessa Morrissey |
May 26, 2022 |
778 |
- |
| Reinventing our wheel: The vision behind Intercom’s redesigned Messenger |
Paul Murphy |
Jan 24, 2023 |
2076 |
- |
| Turning amateur users into experts |
Geoffrey Keating |
Jan 09, 2017 |
935 |
- |
| Intercom turns 10: Highlights from our first decade |
Davin O'Dwyer |
Aug 25, 2021 |
2366 |
- |
| Why ‘good’ CX isn’t good enough anymore |
Ruth O'Brien, Bobby Stapleton |
Jul 10, 2024 |
692 |
- |
| Customer service trends on tour: Bringing our 2024 report to life |
Bobby Stapleton |
Mar 25, 2024 |
968 |
- |
| More than just conversations: the next frontier of live chat for sales |
Daniel Harris |
Jun 06, 2018 |
1203 |
- |
| Trajectory matters more than state |
Des Traynor |
Jun 16, 2021 |
687 |
- |
| What is a customer pain point? |
Davin O'Dwyer |
Oct 03, 2022 |
613 |
- |
| Strategies to take your customer support global |
Annie Berrones |
Jul 06, 2021 |
2693 |
- |
| The support leader’s guide to scaling smarter with self-serve support |
Zara Burke |
Mar 24, 2021 |
3011 |
- |
| From cost center to value driver: How support metrics are evolving |
Zara Burke |
Nov 16, 2021 |
1467 |
- |
| Ready to scale your customer service offering? Ask these 3 questions first |
Niamh O'Connor |
Dec 07, 2021 |
1782 |
- |
| Need for speed: how to address leads faster with live chat |
Bardia Shahali |
Mar 05, 2018 |
945 |
- |
| Your phone is getting in your way |
Jennifer Murphy |
Oct 14, 2016 |
934 |
- |
| Designing half of a conversation |
Elizabeth McGuane |
May 24, 2017 |
1093 |
- |
| Applying systems thinking in product design |
ShekMan Tang |
May 30, 2017 |
1100 |
- |
| Introducing real-time sales reps to accelerate growth |
LB Harvey |
Apr 09, 2019 |
413 |
- |
| How we use bots at Intercom |
Orinna Barton |
Jan 30, 2019 |
1266 |
- |
| Q&A: How do you find your first 100 paying customers? |
Geoffrey Keating |
Aug 22, 2016 |
580 |
- |
| The 5 insights understood by all great SaaS sales reps |
Steli Efti |
Apr 13, 2018 |
1177 |
- |
| Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns |
Niamh O'Connor |
Aug 23, 2023 |
1750 |
- |
| How AI will change the nature of customer service work |
Paul Adams |
Mar 21, 2023 |
556 |
- |
| Drop the poker face: Why salespeople need to embrace authenticity |
Pete Prowitt |
Oct 14, 2019 |
2059 |
- |
| Using case studies to tell your story for you |
Sara Yin |
Nov 03, 2017 |
1011 |
- |
| All walk and no talk? How to grow your product’s voice |
Jonathan Costet |
Apr 06, 2018 |
1253 |
- |
| No more compromises: Announcing 20+ new features to supercharge your customer support |
Jane Honey |
Aug 12, 2020 |
2020 |
2 |
| Tune up your sales pitch with a focus on clarity |
Sebastian McKenna Long |
Oct 29, 2019 |
1145 |
- |
| Rebuilding Intercom’s homepage with a new CMS |
Steven Petryk |
Jun 07, 2019 |
130 |
- |
| The end of app stores as we know them |
Hugh Durkin |
Jan 27, 2016 |
1088 |
- |
| Introducing “New at Intercom” – our first virtual launch event |
Alyssa Smrekar |
Jan 11, 2022 |
427 |
- |
| 5 messages for every onboarding campaign |
Zara Burke |
Jul 07, 2016 |
1160 |
- |
| Spending money to make money in online advertising |
Anthony Yu |
Apr 05, 2017 |
1212 |
- |
| Behind the design of Intercom on Starting Up |
Geoffrey Keating, Kelly Carpenter |
Jun 13, 2017 |
945 |
- |
| What is customer support volume? |
Davin O'Dwyer |
Oct 03, 2022 |
558 |
- |
| The evolution of Ember at Intercom |
Gavin Joyce |
Feb 18, 2020 |
2949 |
- |
| Product managers should not build the roadmap. The product team should |
Ulaize Hernandez Troyas |
Jun 24, 2019 |
1461 |
- |
| Does your support team know more about your product than you do? |
Sabrina Gordon |
Dec 28, 2016 |
1510 |
- |
| The 9 best tools for your early-stage startup tech stack |
Alan McGlinchey |
Aug 30, 2022 |
2083 |
- |
| The three strands of brand authenticity |
Shane Murphy-Reuter |
Dec 04, 2019 |
2273 |
- |
| Finding the right challenge |
Michelle Fitzpatrick |
Jan 24, 2018 |
609 |
- |
| Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business |
LB Harvey |
Aug 26, 2019 |
326 |
- |
| You can’t always get what you quant: Bringing numbers to life through user research |
Hayley Camille Morgan |
Nov 17, 2021 |
921 |
- |
| Picking a pricing strategy for your product |
Des Traynor |
Apr 13, 2017 |
664 |
- |
| Leadership without management: Expanding our Product Design career path |
Gustavs Cirulis |
Jun 30, 2021 |
961 |
- |
| 12 steps to create a great messaging strategy |
Ruairí Galavan |
Jan 06, 2017 |
2396 |
- |
| The right way to ask the right research questions |
Emma Meehan |
May 10, 2017 |
1283 |
- |
| What is lifecycle marketing? |
Nessa Morrissey |
May 13, 2022 |
564 |
- |
| Break point: Product engineers and the pursuit of speed and safety |
Mario Kostelac |
Sep 10, 2018 |
860 |
- |
| What is customer onboarding? |
Nessa Morrissey |
May 26, 2022 |
713 |
- |
| Built for you: Deeper insights, stronger customer engagement, integrations, and more |
LeighAnne Manwiller |
Nov 17, 2021 |
1629 |
- |
| Build your customer relationships around consistency and trust |
Jeff Gardner |
Feb 23, 2018 |
1608 |
- |
| Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’ |
Lauren Cassidy |
Sep 28, 2022 |
518 |
- |
| Fin is now in the inbox: Meet your support team’s new AI assistant |
Olivia Singarella |
Dec 13, 2023 |
516 |
- |
| Ship outcomes, not just features, with the Product Impact Framework |
Brian Donohue, Robbie Allan |
Dec 10, 2019 |
2699 |
- |
| Must-haves for a modern help center: Connectivity and customization |
Kelly Farrell |
Nov 16, 2023 |
863 |
- |
| 4 ways your support team can boost efficiency and do more with less |
Anna Murphy |
Jul 26, 2022 |
1822 |
- |
| Reading list: Platforms, ecosystems, and partnerships |
Davin O'Dwyer |
May 05, 2020 |
1097 |
- |
| Learning by fixing — the value of triage engineer rotations |
Drago Crnjac |
May 07, 2018 |
1009 |
- |
| What is a customer effort score? |
Davin O'Dwyer |
Oct 03, 2022 |
581 |
- |
| Overcoming impostor syndrome – tips for dealing with self-doubt |
Mathew Cropper |
Oct 06, 2020 |
942 |
- |
| Shipping fast with smaller steps |
Brian White |
Jun 30, 2017 |
1238 |
- |
| What should designers ship? |
Yuriy Oparenko |
Apr 15, 2019 |
358 |
- |
| 2019 on Inside Intercom |
Davin O'Dwyer |
Dec 18, 2019 |
1760 |
- |
| Conversational commerce: 3 examples to validate the hype |
Brandon Chu |
Dec 16, 2016 |
1162 |
- |
| Welcoming our new Chief People Officer and other senior leaders |
Karen Peacock |
Apr 14, 2022 |
211 |
- |
| Principles of bot design |
Emmet Connolly |
May 18, 2016 |
1142 |
- |
| To perform at your best, focus on goals not tasks |
Paul Adams |
Jan 13, 2017 |
730 |
- |
| The end of “just checking in” with customers |
Catherine Brodigan |
Oct 02, 2017 |
1011 |
- |
| Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™ |
Alyssa Smrekar |
Sep 22, 2022 |
493 |
- |
| What we shipped: 7 new features to help you automate, streamline and customize your Messenger |
Ashley Hanson |
Jun 12, 2018 |
806 |
- |
| How Intercom’s Data Infrastructure team met growing demand with solid principles |
Paul Vickers |
Oct 13, 2021 |
1280 |
- |
| Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build |
Emmet Connolly |
Feb 09, 2022 |
1058 |
- |
| Building rapport: How storytelling helps you win over leads in live chat |
Jessica Schurman |
Dec 21, 2018 |
815 |
- |
| Finding your way from maker to manager |
Brian Scanlan |
Jan 25, 2017 |
1607 |
- |
| We killed the blog. We hope you like it. |
John Collins, Dani Balenson |
Oct 02, 2018 |
1191 |
1 |
| What is average handle time? |
Davin O'Dwyer |
Oct 01, 2022 |
490 |
- |
| The 4 big myths about AI in customer service |
Niamh O'Connor |
Aug 09, 2023 |
959 |
- |
| How Custom Bots can reshape your entire sales cycle |
William Holden |
Sep 12, 2018 |
999 |
- |
| Boost your support efficiency with Intercom’s new workflows |
Juci Kulloi, Ryan Steinberg |
Aug 13, 2020 |
1498 |
- |
| 4 ways to personalize your marketing messaging and boost engagement |
Anna Murphy |
Aug 22, 2022 |
1042 |
- |
| Story of a portrait: how we create our Intercomics |
Sebastian Jaster |
Oct 17, 2018 |
1169 |
- |
| Agile support: 9 principles to help your team provide personal support at scale |
Zaky Prabowo |
Jun 15, 2021 |
2359 |
- |
| Karen Peacock on growing Intercom from 350 to 600 people |
Fiona Lee |
Dec 07, 2018 |
410 |
- |
| Setting and prioritizing goals as a principal engineer |
Sabrina Leandro |
Jul 14, 2021 |
1746 |
- |
| What is customer self-service? |
Davin O'Dwyer |
Oct 01, 2022 |
955 |
- |
| People leave managers, not companies – 4 ways to better support your team |
Rich Archbold |
Nov 02, 2021 |
1437 |
- |
| Sharing the power of data through partnerships and storytelling |
Flora Devlin |
Aug 02, 2017 |
1461 |
- |
| Balancing support efficiency with a great customer experience |
Ryan Steinberg |
Jul 14, 2020 |
2310 |
- |
| Q&A: How do you decide what to write? |
John Collins |
Nov 04, 2016 |
665 |
- |
| What makes Intercom different for Product people |
Paul Adams |
Feb 14, 2018 |
2538 |
- |
| Built for you: Workload Management features, Checklists, and more |
Jasmine Jaume |
Mar 07, 2023 |
742 |
- |
| Announcing ‘The Intercom Customer Support Trends Report for 2022’ |
Zara Burke |
Jan 18, 2022 |
536 |
- |
| Set your sales team’s written communication apart with GEMS, our email coaching framework |
Megan Killion |
Dec 01, 2021 |
1327 |
- |
| What will the future of customer service look like? We asked 400 CS professionals to find out |
Beth McEntee |
May 23, 2023 |
1075 |
- |
| Announcing Intercom on Marketing – the marketing book for startups |
Matt Hodges |
Jan 09, 2018 |
381 |
- |
| What we learned building our bot |
Kostya Gorskiy |
Dec 18, 2017 |
1477 |
- |
| Resolving repetitive queries at scale: How context powers high-quality support |
Benoit Mayer |
Apr 27, 2021 |
1817 |
- |
| Intercom’s 2024 in review |
Summer White |
Dec 18, 2024 |
1820 |
- |
| Understanding the customer success pyramid |
Jeff Gardner |
Oct 04, 2017 |
1453 |
- |
| Embracing hybrid work in a post-pandemic world |
Chris Tobin |
Jul 21, 2021 |
1720 |
- |
| What is a customer feedback loop? |
Davin O'Dwyer |
Oct 03, 2022 |
491 |
- |
| Announcing our refreshed guide ‘The Onboarding Starter Kit’ |
Zara Burke |
Sep 21, 2022 |
384 |
- |
| Five key takeaways about AI product management |
Julia Godinho |
Feb 21, 2024 |
1129 |
- |
| 7 reasons why messaging should mirror real conversations |
Benjamin Keyser |
Feb 03, 2017 |
1024 |
- |
| Announcing our new WhatsApp integration – support your customers on the world’s most popular messaging service |
Tanner Elvidge |
Nov 10, 2021 |
899 |
- |
| What to do when your startup needs program management |
Aislinn Treacy |
Jun 05, 2017 |
2160 |
- |
| Critique the system, not the logo |
Stewart Scott-Curran |
Aug 11, 2016 |
695 |
- |
| In-context or out of touch: The future of online customer service |
Lauren Cassidy |
Aug 16, 2022 |
1505 |
- |
| What is omnichannel support? |
Nessa Morrissey |
Jul 12, 2022 |
435 |
- |
| What is text message marketing? |
Davin O'Dwyer |
Oct 01, 2022 |
572 |
- |
| Response Time: Vol. 39 |
Kate Sugrue |
Nov 18, 2024 |
609 |
- |
| Announcing ‘The Intercom Customer Service Trends Report for 2023’ |
Beth McEntee |
Feb 08, 2023 |
646 |
- |
| Are your future customers using another product? |
Sean McBride |
Mar 28, 2017 |
1043 |
- |
| Built for you: Banners, Series, and more features to create a conversational experience |
Annie Berrones |
Nov 10, 2020 |
1585 |
- |
| Support tickets alone are not enough – it’s time to offer conversational support |
Ruairí Galavan |
Mar 31, 2017 |
1083 |
- |
| Behind the messenger: making messaging human |
Brian Donohue |
Jul 21, 2016 |
1388 |
- |
| Intercom included on the Forbes Cloud 100 for sixth consecutive year |
Karen Peacock |
Aug 09, 2022 |
383 |
- |
| Cultivating a robust app ecosystem |
Enzo Avigo, Gabriel Anca Corral |
Mar 17, 2020 |
1264 |
- |
| How to get up and running with Messenger Apps using ngrok |
Laura Murphy-Clarkin |
Nov 16, 2018 |
826 |
- |
| How pricing strategy helps shape your entire business model |
Alan Gleeson |
Oct 16, 2019 |
2649 |
- |
| Leading your support team through a crisis |
Zara Burke |
Apr 14, 2020 |
1951 |
- |
| Why being new can be empowering and not terrifying |
Jonathon Colman |
May 20, 2019 |
1761 |
- |
| Building a resilient system: Our journey to observability at Intercom |
Kesha Mykhailov |
Jul 14, 2022 |
1979 |
- |
| Why we sacrificed product capability for availability |
Jess O'Brien |
Mar 21, 2017 |
645 |
- |
| Intercom vs Zendesk: Two AI agents put to the test |
Sagar Joglekar |
Nov 14, 2024 |
1559 |
- |
| Response Time: Vol. 14 |
Kate Sugrue |
Sep 25, 2023 |
497 |
- |
| Empathy engineering: bridging the gap from code to customer |
Dale Cantwell |
May 15, 2017 |
1145 |
- |
| Managing high availability at Intercom |
Oran O'Dowd |
Mar 16, 2022 |
1030 |
- |
| 4 strategies to increase user engagement |
Des Traynor |
Mar 03, 2017 |
1164 |
- |
| Make better decisions faster: The 6 stages of quick, effective decision-making |
Wal McConnell |
Nov 24, 2021 |
1523 |
- |
| Announcing Educate: what a knowledge base should be |
Mark Ryan |
Dec 06, 2016 |
1269 |
- |
| Reduce churn by re-engaging your customers |
Des Traynor |
Nov 30, 2016 |
1443 |
- |
| What is a conversion rate? |
Nessa Morrissey |
Jul 26, 2022 |
690 |
- |
| Day Zero: A new way to define customer success |
Nate Munger |
Nov 11, 2016 |
1694 |
- |
| 5 strategies to drive your next wave of growth |
Karen Peacock |
Feb 14, 2019 |
534 |
- |
| Why customer engagement is the key to business growth in 2023 and beyond |
Alyssa Smrekar |
Mar 28, 2022 |
2495 |
- |
| Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more |
Jason Recacho |
Aug 03, 2022 |
447 |
- |
| How are customer service metrics changing in the age of AI? |
Beth McEntee |
Oct 04, 2023 |
4682 |
- |
| 4 areas where designers need to get comfortable |
Stewart Scott-Curran |
Apr 25, 2017 |
1072 |
- |
| How we ensure alignment between sales and product |
Des Traynor |
Jan 28, 2019 |
738 |
- |
| Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more |
Nicole Garrison |
Oct 12, 2022 |
1116 |
- |
| How to master your sales handover |
Camilla Pielech, Janet Cashin |
Feb 27, 2018 |
1944 |
- |
| What content can learn from product development |
Elizabeth McGuane |
Dec 07, 2016 |
792 |
- |
| Browsers, not apps, are the future of mobile |
Hugh Durkin |
Oct 31, 2016 |
1153 |
- |
| Why Dale Carnegie’s self-help book endures in the digital age |
Davin O'Dwyer |
Mar 30, 2018 |
1034 |
- |
| Sales Days: 5 ways you can learn from your sales team |
Mark Hughes |
Jun 26, 2018 |
1188 |
- |
| What’s the story with your product? |
Sabrina Gordon |
Apr 15, 2017 |
755 |
- |
| Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale |
Nicole Garrison |
Feb 10, 2021 |
2081 |
- |
| Building a cross-platform product |
James Treanor |
Aug 09, 2016 |
1026 |
- |
| New book: Intercom on Customer Engagement |
John Collins |
Oct 18, 2017 |
432 |
- |
| Tapping into high-intent leads in real time |
Hank Taylor, Alex Ortiz |
Jul 27, 2018 |
1207 |
- |
| Enhance your answers – how to handle frequently asked questions |
Eric Fitzgerald |
Mar 29, 2021 |
1818 |
- |
| Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences |
LeighAnne Manwiller |
Mar 07, 2022 |
936 |
- |
| Building a long tail of evergreen content |
John Collins |
Aug 14, 2018 |
1389 |
- |
| Valuable insights at the right time: Determining the ideal level of design fidelity for user testing |
Cormac O'Dwyer |
Aug 09, 2022 |
1229 |
- |
| What is customer satisfaction (CSAT)? |
Niamh O'Connor |
Feb 15, 2023 |
2744 |
- |
| Intercom’s first pitch deck |
Eoghan McCabe |
Apr 08, 2016 |
67 |
- |
| How to use email marketing to create campaigns and connect with your users |
Davin O'Dwyer |
Jun 01, 2022 |
4429 |
- |
| Why conversational customer support is a key strategic investment |
Bobby Pinero |
Oct 07, 2020 |
1213 |
- |
| Meet the Intercom team at Web Summit 2021 |
Pedro Muller |
Oct 25, 2021 |
296 |
- |
| Would you hire yourself? |
John Collins |
Feb 02, 2018 |
545 |
- |
| Designing for the other side of the screen |
Edward O'Riordan |
Nov 22, 2016 |
616 |
- |
| Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more |
Arshkrit Chowdhury |
Jun 13, 2022 |
1110 |
- |
| Fin 2: The first AI agent that delivers human-quality service |
Kyle Rocco |
Oct 10, 2024 |
1199 |
- |
| The decade software ate the world |
Davin O'Dwyer |
Dec 31, 2019 |
2494 |
- |
| Send the perfect message with the five Ws |
John Collins |
Sep 15, 2017 |
1342 |
- |
| What our data says about the best time to send messages |
Geoffrey Keating |
Apr 18, 2017 |
969 |
- |
| Reducing the Intercom Messenger bundle size by 65% |
Daniel Husar |
Jul 08, 2019 |
1760 |
3 |
| Creating excellent customer experiences with the right e-commerce tech stack |
Lauren Cassidy |
Mar 10, 2022 |
1768 |
- |
| Onboarding for business: How to help groups of users find success |
Brendan Irvine-Broque |
Feb 01, 2019 |
1440 |
- |
| Reading list: Lessons learned about people management |
John Collins |
Apr 06, 2020 |
685 |
- |
| How your user onboarding can make a great first impression |
Danielle Swanser |
Jul 07, 2021 |
1551 |
- |
| The golden mean of design and engineering |
Cathal Horan |
Sep 06, 2016 |
924 |
- |
| What I’ve discovered implementing an AI-driven customer service strategy |
Declan Ivory |
Feb 06, 2024 |
572 |
- |
| What is a push notification? |
Nessa Morrissey |
Jun 14, 2022 |
744 |
- |
| 6 weeks: why it’s the Goldilocks of product timeframes |
Brian Donohue |
Feb 13, 2017 |
990 |
- |
| What is first-party data? |
Lauren Cassidy |
May 18, 2022 |
2325 |
- |
| The ultimate guide to knowledge management in the age of AI |
Beth-Ann Sher |
Apr 17, 2024 |
3655 |
- |
| Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success |
Beth McEntee |
Jan 27, 2021 |
1461 |
- |
| Customer retention strategies: 5 best practices & 6 strategies for low churn |
Anna Murphy |
Aug 02, 2022 |
2797 |
- |
| Dear customer support. You don’t need that technical degree. |
Sharon Moorhouse |
Jun 19, 2017 |
929 |
- |
| Understanding direct and indirect competition |
Des Traynor |
Mar 16, 2018 |
649 |
- |
| Building better mock servers for mobile with Speakeasy |
Conor O'Donnell |
May 03, 2017 |
912 |
- |
| Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more |
Orinna Barton |
Jul 06, 2022 |
757 |
- |
| Send better email: A step-by-step guide to improving your email deliverability and open rates |
Penny Gray |
May 12, 2020 |
1238 |
- |
| Takeaways from Support Driven Expo 2024: Embrace change and get ahead |
Laura Jolly |
Jun 05, 2024 |
934 |
- |
| Don’t let fear of feedback undermine your technical design |
Brian Long |
Apr 02, 2018 |
968 |
- |
| Response Time: Vol. 22 |
Kate Sugrue |
Feb 19, 2024 |
1021 |
- |
| How to scale a global sales operations team |
Courtney Chuang |
Sep 24, 2019 |
785 |
- |
| 5 essential onboarding tactics for complex products |
Robbie Allan |
Sep 17, 2018 |
1081 |
- |
| Tackling the problem: A simple three-part framework to align your team’s efforts |
Tanner Elvidge |
Jun 02, 2021 |
1525 |
- |
| Not investing in localization is costing you more than you think |
Emīls Vēveris |
Aug 17, 2020 |
1079 |
- |
| Announcing ‘The State of AI in Customer Service: 2023 Report’ |
Beth McEntee |
Jun 14, 2023 |
527 |
- |
| Successful customer onboarding never stops |
Ruairí Galavan |
Dec 05, 2016 |
1285 |
- |
| 14 tips to help you run a successful product design workshop |
Gustavs Cirulis, Cindy Chang |
May 16, 2022 |
3863 |
- |
| The ultimate guide to live chat support |
Niamh O'Connor |
Feb 09, 2023 |
4636 |
1 |
| AI-powered UI (aka “Return of the Chat”) |
Des Traynor |
Aug 10, 2023 |
1195 |
18 |
| Response Time: Vol. 36 |
Kate Sugrue |
Sep 30, 2024 |
430 |
- |
| Engineering at Intercom: Highlights from my first two years |
Ketan Bhatt |
Apr 04, 2022 |
1657 |
- |
| How B2C companies are using live chat to drive sales and offer a personalized customer experience |
Alex Yamamoto |
Dec 11, 2018 |
1364 |
- |
| What we learned moving sales and product upmarket together |
LB Harvey |
Jun 20, 2018 |
1257 |
- |
| Get ready for the great rebundling of mobile |
Hugh Durkin |
Apr 18, 2016 |
1017 |
- |
| Taking your product design career to the next level |
Paul Murphy |
Jun 01, 2020 |
1776 |
- |
| Intentions matter: How to uncover the why behind customer questions |
Paulina Welnic |
Mar 02, 2021 |
1186 |
- |
| Passing the GDPR test; or how we learned to stop worrying and love the EU |
Greg Farrell |
Jun 01, 2018 |
1140 |
- |
| Customer Support is being turned upside down. Here’s what you need to do about it. |
Paul Adams |
Jun 23, 2020 |
2198 |
- |
| Response Time: Vol. 30 |
Kate Sugrue |
Jul 09, 2024 |
910 |
- |
| Your marketing doesn’t need to reinvent the wheel |
Geoffrey Keating |
Sep 29, 2017 |
581 |
- |
| Expand your addressable market to drive your next wave of growth |
Karen Peacock |
Mar 13, 2019 |
1043 |
- |
| How we fixed our on call process to avoid engineer burnout |
Brian Scanlan |
Apr 27, 2018 |
1217 |
1 |
| Introducing Intercom Surveys: Don’t just ask for opinions, act on them |
Zoe Sinnott |
Mar 30, 2022 |
917 |
- |
| Why SaaS sales people should think like consultants |
Sean Siddhu |
Oct 12, 2017 |
1226 |
- |
| Customize your user onboarding with these 11 onboarding tools |
Phil Byrne |
May 08, 2019 |
2423 |
- |
| Building high-performing Research and Data Science teams with clear career paths |
Karen Church |
Jul 19, 2022 |
1501 |
- |
| Using Intercom to design Intercom |
Gustavs Cirulis |
Feb 27, 2017 |
870 |
- |
| Understanding AI: How we taught computers natural language |
Cathal Horan |
Nov 27, 2023 |
4153 |
1 |
| Hello Sydney – a giant leap for Intercom’s remote APAC team |
Jason Ball |
Jul 24, 2018 |
1413 |
- |
| What is downtime? |
Davin O'Dwyer |
Oct 03, 2022 |
566 |
- |
| Announcing powerful new Intercom reporting features: conversation topics and custom reports |
Rati Zvirawa, David Cullinan |
Feb 24, 2021 |
1209 |
- |
| How design thinking can inform data problems |
Flora Devlin |
Mar 06, 2017 |
844 |
- |
| How Intercom got our first customers |
Des Traynor |
Dec 12, 2017 |
1247 |
- |
| How to run 1 : 1 meetings that work for 2 |
David Lynch |
Jan 31, 2017 |
2570 |
- |
| What cities can teach us about building platforms |
Cathal Horan |
Mar 07, 2018 |
2103 |
- |
| Naming a new product? Start with the job. |
Elizabeth McGuane |
Aug 16, 2017 |
1031 |
- |
| Product engagement: the most important metric you aren’t tracking for your SaaS business |
Derek Skaletsky |
Feb 18, 2019 |
2050 |
- |
| The key to fierce customer loyalty? Your support team. |
Courtney Chuang |
Jun 16, 2020 |
1808 |
- |
| Get ready for The Next Chapter |
Megan Moon |
Sep 24, 2018 |
316 |
- |
| The book David Ogilvy said every marketer must read |
Geoffrey Keating |
Mar 23, 2018 |
957 |
- |
| Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom |
Ketan Bhatt |
Sep 21, 2022 |
2082 |
- |
| Announcing Stripe’s new Intercom integration |
Claire Gunter |
Jul 11, 2022 |
358 |
- |
| Unlocking customer value with data: How we developed the Customer Milestones Framework |
Jo Nieć |
Aug 29, 2023 |
1767 |
- |
| The golden rule of A/B testing: look beyond validation |
Scott Kamino |
Dec 08, 2017 |
909 |
- |
| What is a help desk? |
Nessa Morrissey |
May 13, 2022 |
555 |
- |
| Opinions aren’t optional in content marketing |
John Collins |
May 07, 2019 |
866 |
- |
| Build a growth stack, not a tech stack |
Asher Mathew, Jeff Serlin |
Nov 08, 2018 |
1320 |
- |
| Announcing our refreshed guide ‘The Customer Retention Starter Kit’ |
Lauren Cassidy |
Oct 04, 2022 |
390 |
- |
| B2B vs B2C product management: How different are they really? |
Bethany Clark |
May 15, 2024 |
1307 |
- |
| Intercom’s product principles: How technical conservatism helps us scale faster and better |
Waheed El Miladi |
Jul 20, 2022 |
1577 |
- |
| What is the Kano model? |
Davin O'Dwyer |
Oct 03, 2022 |
593 |
- |
| Get your team up and over the line with data-driven sales coaching |
Dustin Crawford |
Sep 04, 2019 |
1772 |
- |
| We’ve got mail: Introducing Intercom email features to complement your customer support strategy |
Ashley Dawson |
Nov 02, 2022 |
885 |
- |
| Is machine learning hard? Not always |
Ben McRedmond |
Jun 22, 2018 |
1026 |
- |
| Four key steps for training your customer support team for AI |
Ruth O'Brien |
Sep 25, 2024 |
812 |
- |
| Built for you: Improved reporting, integrations, mobile experience, and more |
Orinna Barton |
Aug 25, 2021 |
1207 |
- |
| Our first audiobook: Intercom on Product Management |
Adam Risman |
Oct 26, 2017 |
395 |
- |
| Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams |
Kate Sugrue, Liam Keegan |
Aug 17, 2022 |
1382 |
- |
| Six principles of system design |
Emmet Connolly |
Nov 02, 2020 |
2057 |
- |
| What we look for when we hire designers at Intercom |
Jonathon Colman |
Mar 03, 2020 |
2162 |
1 |
| A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory |
Mark Iafrate |
Jan 18, 2023 |
604 |
- |
| Is it time to update your engineering processes? |
Kuba Niechciał |
Apr 20, 2018 |
1175 |
- |
| Stars in their eyes – why we changed our emoji ratings |
Ulaize Hernandez Troyas, Ryan Steinberg |
Feb 11, 2019 |
880 |
- |
| 5 strategies to help you avoid burnout at work |
Niamh O'Connor |
Mar 10, 2021 |
1772 |
- |
| How Intercom helped a bootstrapped SaaS business punch above its weight |
Landon Bennett |
Jul 10, 2018 |
1713 |
- |
| Why you need a customer support operations team |
Niamh O'Connor |
Mar 01, 2023 |
2439 |
- |
| Customer engagement: 5 best practices and 6 examples of effective messages |
Davin O'Dwyer |
Oct 19, 2021 |
2574 |
- |
| Response Time: Vol. 16 |
Kate Sugrue |
Oct 23, 2023 |
770 |
- |
| How we redesigned our blog, Inside Intercom |
John Collins, Stewart Scott-Curran |
Jul 13, 2016 |
980 |
- |
| How to run a successful beta in 7 steps |
Nicholas Sainsbury |
Mar 14, 2018 |
2133 |
- |
| Response Time: Vol. 9 |
Kate Sugrue |
Jun 19, 2023 |
693 |
- |
| Behind the messenger: the right kind of disruption |
Brian Donohue |
Jul 27, 2016 |
842 |
- |
| Where chatbots are headed |
Sara Yin |
Nov 18, 2019 |
1431 |
- |
| Response Time: Vol. 4 |
Kate Sugrue |
Apr 11, 2023 |
953 |
- |
| Conversational support isn’t just a nice-to-have – it’s make or break |
Anna Murphy |
Jun 08, 2021 |
1992 |
- |
| Product management, fast and slow |
Enzo Avigo |
Oct 09, 2019 |
1444 |
- |
| Make online messaging personal by embracing the nonverbal |
Jennifer Murphy |
Nov 06, 2017 |
1076 |
- |
| Intercom’s product principles: How we focus on delivering outcomes |
Karen Church |
Mar 09, 2022 |
1265 |
- |
| Hot button issue: Improving accessibility in the Messenger |
Paula Lopez |
Jun 25, 2019 |
1356 |
- |
| Real customer delight isn’t over the top |
Jeff Gardner |
Apr 07, 2017 |
1225 |
- |
| Intercom’s product principles: How connected, modular systems help us to focus on important decisions |
Gustavs Cirulis |
Jul 05, 2022 |
1296 |
- |
| What we shipped: 8 new features to increase conversions and grow your business |
Daniel Harris |
Sep 07, 2018 |
1052 |
- |
| From 2 hours to 2 minutes: How Hostinger sped up customer support with Intercom |
Amanda Connolly |
Feb 24, 2020 |
822 |
- |
| Take pride in your work and the process will follow |
Rich Archbold |
Jan 02, 2018 |
1115 |
- |
| Product principles: emoji and conversation ratings |
Michelle Fitzpatrick |
Aug 22, 2017 |
1753 |
- |
| Announcing the second edition of ‘Intercom on Onboarding’ |
John Collins |
May 21, 2019 |
351 |
- |
| 5 simple messages to engage your customers |
Des Traynor |
Oct 18, 2016 |
977 |
- |
| How to use checklists to improve customer support |
Jack Jenkins |
Oct 11, 2016 |
768 |
- |
| The pains of growing a platform |
Jean-Pierre Pequito |
Nov 20, 2017 |
1450 |
- |
| Announcing Intercom’s new AI features |
Fergal Reid |
Jan 31, 2023 |
1931 |
5 |
| Intercom’s product principles: Building in small steps to deliver maximum customer value |
Aidan Lynch |
Sep 06, 2022 |
1391 |
- |
| Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom |
Niamh Young |
Mar 25, 2021 |
694 |
- |
| SaaS marketing 101: marketing for growth and survival |
Brian Kotlyar |
Feb 12, 2018 |
1416 |
- |
| Announcing Product Tours: A new way to create powerful, personalized user onboarding |
Brian Donohue, Patrick Andrews |
Apr 17, 2019 |
1778 |
- |
| Invisible design: why less is more |
Emmet Connolly |
Oct 20, 2017 |
1927 |
- |
| The top books every Customer Success Manager should read |
Nicole Rashied |
Jul 14, 2020 |
1181 |
- |
| How to send good email – opens, clicks, conversions |
Des Traynor |
Oct 12, 2016 |
803 |
- |
| C.A.R.E. – a simple customer onboarding framework |
Ruairí Galavan |
Feb 20, 2018 |
1444 |
- |
| There’s no hand off in product design |
Brendan Fagan |
May 17, 2016 |
1031 |
- |
| Overcoming uncertainty: Why we need to redefine confidence for the workplace |
Sofia Tzima |
Jul 30, 2019 |
1261 |
- |
| Successful employee onboarding should focus on culture |
Kuba Niechciał |
Feb 06, 2018 |
1273 |
- |
| Q&A: Can non-technical product managers be successful? |
Chelsea Fischbach |
Mar 17, 2017 |
721 |
- |
| Data points: what should your startup measure? |
Bobby Pinero |
Oct 31, 2017 |
1339 |
- |
| What is customer experience design? |
Davin O'Dwyer |
Oct 03, 2022 |
539 |
- |
| Run less software |
Rich Archbold |
Feb 26, 2018 |
3046 |
1 |
| Response Time: Vol. 18 |
Kate Sugrue |
Nov 20, 2023 |
644 |
- |
| Meet Dan Griggs, Intercom’s first CFO |
Karen Peacock |
Aug 04, 2020 |
424 |
- |
| Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design |
Gustavs Cirulis |
Dec 08, 2021 |
1548 |
- |
| How a chatbot sped up our tech support resolution time by 50% |
Annie Berrones |
Nov 13, 2019 |
1083 |
- |
| Introducing Answer Bot: Instant resolutions and happier customers |
Brian Donohue |
Oct 11, 2018 |
1335 |
- |
| Building empathy in a product team |
Sinéad Cochrane |
Aug 22, 2017 |
1462 |
- |
| Introducing Scale – expert advice on driving business growth through customer relationships |
John Collins, Courtney Chuang |
Jun 16, 2020 |
451 |
- |
| What is a marketing campaign? |
Nessa Morrissey |
May 13, 2022 |
648 |
- |
| Building a great sales team: How Intercom fosters and maintains its sales culture |
Anna Murphy |
Dec 16, 2020 |
1990 |
- |
| Building Resolution Bot: How to apply machine learning in product development |
Fergal Reid |
Oct 13, 2020 |
2499 |
5 |
| Onboarding a product manager – do’s and don’ts in the first few weeks |
Anna Buldakova |
Oct 09, 2017 |
1566 |
- |
| A personal touch: Intercom’s guide to CX personalization |
Beth McEntee |
Mar 15, 2023 |
2517 |
- |
| How we use product betas to shape our product marketing |
George Williams |
Dec 06, 2017 |
1222 |
- |
| How your engineering team can get more from incident reviews |
Hannah Healy |
Jun 23, 2021 |
1299 |
- |
| How support leaders can empower their teams to satisfy, delight, and retain customers |
Ruth O'Brien |
Oct 12, 2021 |
2708 |
- |
| What is customer cohort analysis? |
Nessa Morrissey |
Jun 14, 2022 |
512 |
- |
| Great help content starts with great questions |
Zara Burke |
Jan 06, 2020 |
1430 |
- |
| Bot names – what should you name yours? |
Elizabeth McGuane |
Jan 11, 2017 |
1155 |
- |
| How to automate sales follow-up emails in 3 simple steps |
Bucky Henry |
Jul 23, 2018 |
1304 |
- |
| How sales teams add value to a product roadmap |
Bardia Shahali |
Dec 13, 2017 |
964 |
- |
| Reaccelerate: Finding new engines of growth in your business |
Des Traynor |
Nov 30, 2022 |
3770 |
- |
| Write the perfect sales message with these 7 rules |
John Collins |
Apr 17, 2018 |
864 |
- |
| Building a sales team in a high-growth environment |
Megan Killion |
Oct 26, 2021 |
1262 |
- |
| How to create the perfect onboarding messaging campaign |
Geoffrey Keating |
Aug 15, 2017 |
406 |
- |
| The evolution of conversational support starts now – with our new Resolution Bot |
Yohanna Andom |
Feb 25, 2020 |
1050 |
- |
| Intercom’s product principles: Shaping the solution to maximize customer value |
Levent Ali |
Aug 10, 2022 |
1222 |
- |
| 5 ways to bridge the customer service expectation gap in 2024 |
Niamh O'Connor |
Feb 14, 2023 |
2267 |
- |
| 2022 on Inside Intercom |
Davin O'Dwyer |
Dec 28, 2022 |
1825 |
- |
| Response Time: Vol. 17 |
Kate Sugrue |
Nov 06, 2023 |
670 |
- |
| Announcing ‘The Ultimate Guide to Conversational Support’ |
Zara Burke |
Mar 09, 2021 |
382 |
- |
| How to ramp up your Customer Support team using Intercom |
Allie Urban |
Aug 27, 2018 |
1372 |
- |
| Conversational support is business critical – insights from Forrester research |
Des Traynor |
May 18, 2021 |
900 |
- |
| Customizing the customer experience: How Grover boosted the power of their support with custom apps |
Beth McEntee |
Mar 23, 2021 |
1335 |
- |
| How do your customers feel about AI chatbots? |
Lynsey Duncan, Cormac O'Dwyer |
Jun 27, 2023 |
1065 |
- |
| Ingredients to build a product first company |
Des Traynor |
Nov 29, 2017 |
128 |
- |
| A product manager walks into a bar… |
Amogh Sarda |
Apr 01, 2019 |
2009 |
- |
| Adding AI to your support team can be daunting. Our advice? You’ve got this |
Ruth O'Brien |
May 09, 2023 |
1507 |
- |
| Rethinking customer support automation |
Paul Adams |
Dec 13, 2016 |
1232 |
- |
| Yesterday’s signup flow won’t work today |
Hongyuan Jiang |
Oct 28, 2016 |
1240 |
- |
| In software, nothing comes for free |
Des Traynor |
Jan 21, 2019 |
271 |
- |
| How to evolve product launches as you grow |
Jasmine Jaume |
Feb 06, 2019 |
1783 |
- |
| 3 takeaways from the Customer Service Quality Benchmark Report 2023 |
Mark Iafrate |
Mar 29, 2023 |
572 |
- |
| Understanding customer success |
Davin O'Dwyer |
Feb 22, 2023 |
2067 |
- |
| Making some wiggle room for engineering innovations |
Mel Spath, Drago Crnjac |
Jan 08, 2018 |
1375 |
- |
| How to use live chat for a product launch |
Stan Massueras |
Feb 21, 2018 |
899 |
- |
| Response Time: Vol. 5 |
Kate Sugrue |
Apr 24, 2023 |
1332 |
- |
| Content strategy: How words build a product |
Elizabeth McGuane |
Oct 27, 2017 |
976 |
- |
| Harness live chat conversations to capture more leads |
Maya Sykes |
Jan 29, 2018 |
990 |
- |
| 52 weeks that changed everything: 2023 on the Intercom Blog |
Davin O'Dwyer |
Dec 19, 2023 |
1940 |
- |
| Response Time: Vol. 13 |
Kate Sugrue |
Sep 11, 2023 |
894 |
- |
| Building Intercom from home: Software delivery in challenging times |
Brian Scanlan, Jess Connor |
Apr 08, 2020 |
1425 |
1 |
| How we built a component API for interactive data visualizations with Ember |
Adam Seckel |
Sep 03, 2019 |
1180 |
- |
| Why Intercom is supporting the Embroider Initiative to update Ember |
Clíona de Róiste, Aaron Chambers |
Jun 14, 2023 |
615 |
- |
| How customer support sessions help us stay close to our customers (even as we scale) |
Christina Power |
Feb 12, 2020 |
1496 |
- |
| Revenue reporting: fresh insights for your sales and marketing teams |
Daniel Harris |
Sep 25, 2018 |
640 |
- |
| How our IT team uses Intercom |
Luke Hallinan |
Dec 04, 2017 |
1082 |
- |
| The secret to great support is teaching users how to fish |
Darragh Browne |
Oct 25, 2017 |
969 |
- |
| What is a marketing funnel? |
Nessa Morrissey |
May 13, 2022 |
562 |
- |
| A playbook for the impatient SDR: 4 key tips to grow your sales career |
Pete Prowitt |
Aug 20, 2019 |
2413 |
- |
| The rise of stories and the explosion of mobile micro-formats |
Yuriy Oparenko |
Nov 02, 2018 |
722 |
- |
| New book: Intercom on Jobs-to-be-Done |
Des Traynor |
May 04, 2016 |
294 |
- |
| How to balance customer success and revenue in sales |
Aron Schwartz |
Oct 26, 2018 |
1242 |
- |
| Marketing chatbots: The marketer that’s always on |
Orinna Barton |
May 10, 2022 |
1857 |
- |
| What to do if your messaging becomes unmanageable |
Chelsea Fischbach |
Sep 08, 2017 |
1065 |
- |
| Product marketing strategy at a product first company |
Matt Hodges |
May 16, 2018 |
1978 |
- |
| Intercom’s new and improved reporting features |
Gus Aldaya |
Feb 27, 2024 |
957 |
- |
| 18 sales KPIs and metrics for B2B companies to drive more revenue |
LB Harvey |
Nov 14, 2018 |
2873 |
- |
| Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’ |
Nadine Mansour |
Sep 19, 2023 |
1973 |
- |
| Product feedback you can act on |
Dan Ritzenthaler |
May 03, 2016 |
1306 |
- |
| Response Time: Vol. 25 |
Kate Sugrue |
Apr 02, 2024 |
663 |
- |
| What we shipped: 7 new data and customization-driven features |
Ashley Hanson |
Oct 01, 2018 |
1103 |
- |
| Successful teams are built on smart onboarding |
Anita Pericic |
Jun 21, 2016 |
1256 |
- |
| Building “Minicom”: How our engineering interviews illustrate our values |
Rahul Shivkumar |
Mar 19, 2018 |
946 |
- |
| How we’re building a marketing engine to move upmarket |
Davin O'Dwyer |
Oct 01, 2019 |
949 |
- |
| How AI is unlocking more meaningful work for customer service teams |
Ruth O'Brien, Bobby Stapleton |
May 31, 2024 |
535 |
- |
| Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood |
Tatiana Sivo |
Jan 17, 2023 |
1265 |
- |
| What is marketing automation? |
Davin O'Dwyer |
Oct 01, 2022 |
521 |
- |
| What voice UI is good for (and what it isn’t) |
Des Traynor |
Mar 22, 2017 |
1051 |
- |
| Please apply |
Paul Adams |
Jan 23, 2018 |
456 |
- |
| Does your onboarding look like an office directory? |
Mark Andrews |
Oct 26, 2016 |
1208 |
- |
| Your product is already obsolete |
Des Traynor |
Nov 21, 2016 |
5970 |
- |
| The first rule of prioritization: No snacking |
Des Traynor |
Jun 06, 2016 |
311 |
- |
| Response Time: Vol. 11 |
Kate Sugrue |
Aug 14, 2023 |
1474 |
- |
| Fin over email: How we built a multichannel AI agent |
Julia Godinho |
Oct 17, 2024 |
1657 |
- |
| Introducing Workflows – the mission control center for customer service automations |
Rati Zvirawa, Nick Smith |
May 03, 2023 |
879 |
- |
| Revealing our refreshed brand: How (and why) we’ve updated our look |
Scott Smith |
Aug 10, 2021 |
1303 |
- |
| Announcing the starter kit for sales live chat |
Sara Yin |
Jan 17, 2018 |
342 |
- |
| Announcing The Modern Guide to Live Chat for Marketing |
Amanda Connolly |
Jan 09, 2019 |
287 |
- |
| Driving new revenue: how real-time support improves conversion |
Vikram Anreddy, Ryan Steinberg |
Mar 28, 2018 |
1066 |
- |
| What is SMS customer service? |
Davin O'Dwyer |
Oct 01, 2022 |
605 |
- |
| Why social media is part of any successful product launch |
Brian Peters |
Dec 01, 2017 |
1455 |
- |
| 5 customer acquisition strategies for winning new customers |
Geoffrey Keating |
Jul 13, 2018 |
1758 |
- |
| Attracting top talent starts long before the interview |
Christina Cook |
Aug 23, 2017 |
1450 |
- |
| How our infrastructure scales alongside our customers |
Oran O'Dowd |
May 25, 2022 |
1128 |
2 |
| Eyes on the future: How to predict your revenue with sales forecasting |
Nate Janes |
Jul 24, 2019 |
2145 |
- |
| From hi to buy: 6 live chat sales techniques |
Amanda Connolly |
May 11, 2018 |
1046 |
- |
| Registration for our fall 2022 product launch event is now open |
Alyssa Smrekar |
Aug 24, 2022 |
337 |
- |
| What we shipped: 8 new features to create a best-in-class customer journey |
Ashley Hanson |
Apr 03, 2019 |
1069 |
- |
| Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services |
Zara Burke |
Jul 25, 2022 |
1141 |
- |
| Reading list: Thinking about design |
Davin O'Dwyer |
Apr 28, 2020 |
1040 |
- |
| Helping from afar: Running customer support remotely |
Kaitlin Pettersen |
Mar 10, 2020 |
1447 |
- |
| What is a knowledge base? |
Davin O'Dwyer |
Oct 01, 2022 |
553 |
- |
| User onboarding strategies that work – and mistakes to avoid |
Fiona Lee |
Apr 23, 2019 |
2384 |
- |
| Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT |
Courtney Chuang |
Apr 07, 2020 |
2155 |
- |
| A simple improvement to product announcements |
Des Traynor |
Mar 24, 2017 |
435 |
- |
| What is a changelog? |
Davin O'Dwyer |
Oct 01, 2022 |
534 |
- |
| 5 ways engineers can make a positive impact outside the code editor |
Waheed El Miladi |
Nov 15, 2021 |
1374 |
1 |
| Ensuring Intercom’s interoperability for enterprise customers |
Catherine Brodigan, Sonia Moaiery |
Jul 27, 2022 |
1402 |
- |
| What is call deflection? |
Nessa Morrissey |
Jul 26, 2022 |
441 |
- |
| Intercom recognized with 3 TrustRadius ‘Best of’ awards |
Kate Sugrue |
Feb 01, 2023 |
552 |
- |
| Announcing The Complete Guide to Using Chatbots for Sales |
Courtney Chuang |
Jan 15, 2019 |
332 |
- |
| What is proactive support? |
Anna Murphy |
Aug 17, 2021 |
1105 |
- |
| Building bots for success: The custom bot that saved logistics platform Stuart over 2.5k hours per week |
Beth McEntee |
Sep 29, 2021 |
1688 |
- |
| The ultimate customer support tech stack |
Zara Burke |
Jan 01, 2024 |
3365 |
- |
| Security at Intercom: How our InfoSec team protects our customers’ data and trust |
Thibault Candebat |
Feb 22, 2022 |
1317 |
- |
| When should engineering managers write code? |
Lucas Souza |
Oct 31, 2019 |
1210 |
1 |
| Four beliefs shaping our vision for customer support |
Jane Honey |
Sep 20, 2022 |
2167 |
- |
| Going on tour: How we spread engineering knowledge and culture across Intercom |
Diego Alonso |
Oct 19, 2018 |
1225 |
- |
| What is customer service and why is it important? |
Niamh O'Connor |
Mar 08, 2023 |
1955 |
- |
| Announcing our fourth office – London |
Darragh Curran |
Jun 27, 2017 |
489 |
- |
| Searches, notifications & emoji: What data reveals about people |
Karen Church |
Sep 13, 2017 |
1913 |
- |
| How to make sure you’re hiring the right people |
Maggie Landers |
Jun 12, 2017 |
1481 |
- |
| Announcing Series: Intercom’s powerful new visual campaign builder |
Nicole Garrison, Shwaytaj Raste |
Sep 15, 2020 |
1526 |
- |
| Announcing Intercom’s new CEO |
Eoghan McCabe |
Jun 18, 2020 |
1721 |
- |
| Keeping the market in mind: What makes product marketing successful at Intercom? |
Jasmine Jaume |
Sep 01, 2021 |
1608 |
- |
| Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023 |
Kate Sugrue |
Dec 22, 2022 |
675 |
- |
| Building on your trust: Announcing SOC 2 compliance |
Orla Tuite |
Oct 04, 2018 |
654 |
- |
| Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect |
Beth McEntee |
Oct 27, 2020 |
1332 |
- |
| What we shipped: 2017 year in review |
Daniel Harris |
Dec 19, 2017 |
1298 |
- |
| Hey, partner! Introducing new programs for app and service partners |
Ashley Hanson |
Apr 30, 2020 |
1130 |
- |
| Announcing ‘The Intercom Customer Service Trends Report for 2024’ |
Beth McEntee |
Jan 10, 2024 |
565 |
- |
| Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more |
Jasmine Jaume |
Nov 30, 2022 |
1098 |
- |
| Improve your user onboarding with Jobs-to-be-Done insights |
Robbie Allan |
Dec 01, 2020 |
1447 |
- |
| Q&A: How should product managers prioritize their time? |
Brian Donohue, Colin Bentley |
Sep 28, 2016 |
1520 |
- |
| Proven sales plays for skyrocketing growth |
Stan Massueras |
Oct 01, 2019 |
698 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| What is escalation in customer service? |
Davin O'Dwyer |
Oct 01, 2022 |
449 |
- |
| PREACH: A tone of voice framework for customer support |
Jack Jenkins |
Sep 15, 2020 |
1363 |
- |
| The right way to respond to feature requests |
Paulina Welnic |
Nov 07, 2017 |
1478 |
- |
| How we accidentally invented Job Stories |
Paul Adams |
Jun 28, 2016 |
1415 |
- |
| The support leader’s guide to personal, efficient human support |
Zara Burke |
Mar 31, 2021 |
2077 |
- |
| The continuous flow of weekly planning |
Rich Archbold |
Jan 30, 2018 |
2132 |
- |
| Designing for clarity: How we restructured Intercom’s Information Architecture |
Pranava Tandra |
Jan 24, 2025 |
1983 |
- |
| Customer service trends as we know them are dead |
Declan Ivory |
Jan 28, 2025 |
1285 |
- |
| Intercom on Customer Engagement – now on audiobook |
Adam Risman |
Jan 30, 2018 |
256 |
- |
| Want to hire great designers? Start a blog. |
Gustavs Cirulis |
Feb 05, 2018 |
714 |
- |
| Transform fintech customer service with Fin |
Aditi Mediratta |
Jan 20, 2025 |
1395 |
- |
| From support to sales: Turn eCommerce conversations into customers with Fin |
Kelly Farrell |
Feb 06, 2025 |
1033 |
- |
| Build vs buy: The high bar for building your own AI agent |
Darragh Curran |
Feb 13, 2025 |
1301 |
- |
| Response Time: Vol. 40 |
Kate Sugrue |
Feb 17, 2025 |
546 |
- |
| Trust issues: How to help customers believe your AI agent |
Ruth O'Brien |
Feb 18, 2025 |
968 |
- |
| Transform gaming support: Give every player VIP-level service with Fin |
Gus Aldaya |
Feb 27, 2025 |
1483 |
- |
| Response Time: Vol. 41 |
Kate Sugrue |
Mar 03, 2025 |
896 |
- |
| Evolving Intercom’s database infrastructure: Lessons and progress |
Ryan Sherlock, Miles McGuire |
Mar 11, 2025 |
1211 |
3 |
| Response Time: Vol. 42 |
Kate Sugrue |
Mar 17, 2025 |
533 |
- |
| Built For You Spring ‘25: The future of customer service is calling |
Francesca Conde |
Mar 19, 2025 |
943 |
- |
| Gaming support economics: A guide to maximizing ROI in the AI agent era |
Summer White |
Apr 03, 2025 |
3302 |
- |
| Response Time: Vol. 43 |
Kate Sugrue |
Apr 07, 2025 |
367 |
- |
| Train Fin to behave like your best agents |
Zoe Sinnott |
Apr 09, 2025 |
1179 |
- |