Here's a neutral, objective, and interesting summary of the text in one paragraph: Transparency plays a crucial role in helping customers get more out of AI support. According to a Gartner survey, 64% of customers prefer not to use AI for customer service due to past negative experiences with chatbots. However, next-gen AI agents like Fin are starting to have a positive impact on customers' perception of automated support. To set customers up for success, support teams should provide clear guidance on how to interact with AI agents, such as chatting in a natural conversational way and providing a seamless handover to human help when needed. Additionally, setting expectations upfront by informing customers that they're speaking with an AI agent is essential for fostering trust and maintaining transparency. By doing so, businesses can bring their customers along on the AI journey and improve overall support experiences.