The future of Intercom's Operator bot is set in London, marking a significant expansion for the company. This move comes after Intercom's growth and a need to accommodate its rapid expansion. The team in London will focus on building product, including Educate, which was launched last August, and Operator, a newly launched bot that has huge potential in the company's future strategy. The operator exists at the centre of five trends in technology: messaging, new scale, personal communication, automation, and AI and Machine Learning. It aims to understand these megatrends, build something that works for both businesses and customers, and provide a best-of-both-worlds answer between technologies like bots and human communication. The company is now hiring across various levels for the London-based Operator team.