The Pioneer 2024 event, Intercom's first-ever AI customer service summit, brought together thousands of attendees to explore the transformative power of AI in support. The event featured Fin 2, Intercom's next-generation AI agent, which delivers human-quality service with powerful new capabilities. Renowned tech writer Benedict Evans delivered a presentation on how to think about the future of AI and its impact on industries like customer service. He emphasized that technological transformations often disrupt industries but also bring boundless possibilities. The event concluded with an extraordinary conversation between Stephen Fry and Brian Eno, who discussed their relationships with technology and its potential to transform lives for the better. Customer sessions showcased real-world results from companies using Fin, including Lightspeed Commerce, Synthesia, and Nuuly, which highlighted the benefits of AI in support operations and team dynamics.