| Title | Author | Date | Word count | HN points |
|---|---|---|---|---|
| Designing for clarity: How we restructured Intercom’s Information Architecture | Pranava Tandra | Jan 24, 2025 | 1983 | - |
| Customer service trends as we know them are dead | Declan Ivory | Jan 28, 2025 | 1285 | - |
| Transform fintech customer service with Fin | Aditi Mediratta | Jan 20, 2025 | 1395 | - |