| Title | Author | Date | Word count | HN points |
|---|---|---|---|---|
| Designing for clarity: How we restructured Intercom’s Information Architecture | Pranava Tandra | Jan 24, 2025 | 1983 | - |
| Customer service trends as we know them are dead | Declan Ivory | Jan 28, 2025 | 1285 | - |
| Transform fintech customer service with Fin | Aditi Mediratta | Jan 20, 2025 | 1395 | - |
| From support to sales: Turn eCommerce conversations into customers with Fin | Kelly Farrell | Feb 06, 2025 | 1033 | - |
| Build vs buy: The high bar for building your own AI agent | Darragh Curran | Feb 13, 2025 | 1301 | - |
| Response Time: Vol. 40 | Kate Sugrue | Feb 17, 2025 | 546 | - |
| Trust issues: How to help customers believe your AI agent | Ruth O'Brien | Feb 18, 2025 | 968 | - |
| Transform gaming support: Give every player VIP-level service with Fin | Gus Aldaya | Feb 27, 2025 | 1483 | - |
| Response Time: Vol. 41 | Kate Sugrue | Mar 03, 2025 | 896 | - |