| Introducing Fin AI Copilot: Increase agent efficiency by 31% |
Alissa Tyrangiel |
Apr 10, 2024 |
835 |
- |
| Customer acquisition strategy: How to acquire more customers in 2023 |
Davin O'Dwyer |
Feb 23, 2022 |
2139 |
- |
| Don’t miss out on mentorship opportunities: Broadening our definition of mentorship |
Mathew Cropper |
May 24, 2022 |
1848 |
- |
| Built for you: New channels of communication, improved reporting, and much more |
Priyanka Chaudhari |
May 04, 2022 |
791 |
- |
| Built for you: Next-generation surveys, ditching hold times with Switch, and more |
Ashley Dawson |
Apr 04, 2022 |
592 |
- |
| Support goes global: Localization for customer service teams |
Kuba Niechciał |
Mar 22, 2023 |
762 |
- |
| A whole new world: The exciting new roles AI is creating in customer support |
Declan Ivory |
Sep 12, 2023 |
3072 |
- |
| Why brand consistency is key to an excellent help center experience |
Kelly Farrell |
Oct 17, 2023 |
1170 |
- |
| What is customer lifetime value? |
Nessa Morrissey |
May 13, 2022 |
425 |
- |
| Response Time: Vol. 26 |
Kate Sugrue |
May 13, 2024 |
892 |
- |
| Building a company to be proud of: Intercom recognized as one of the best places to work |
Maggie Landers |
Aug 03, 2022 |
626 |
- |
| Our AI agent Fin now supports your customers in 45 languages |
Bob Wallis |
Feb 14, 2024 |
533 |
- |
| Response Time: Vol. 2 |
Kate Sugrue |
Mar 13, 2023 |
551 |
- |
| Drive retention from customer support with 4 easy steps |
Lauren Cassidy |
Aug 23, 2022 |
1039 |
- |
| How to keep and nurture customer service talent |
Ruth O'Brien |
Mar 09, 2023 |
1350 |
- |
| Response Time: Vol. 37 |
Kate Sugrue |
Oct 21, 2024 |
908 |
- |
| What is a user community? |
Davin O'Dwyer |
Oct 10, 2022 |
555 |
- |
| Response Time: Vol. 1 |
Kate Sugrue |
Feb 27, 2023 |
970 |
- |
| Response Time: Vol. 12 |
Kate Sugrue |
Aug 28, 2023 |
578 |
- |
| Announcing even more ways to support your customers: Here’s what’s new at Intercom |
Orinna Barton |
Oct 12, 2022 |
903 |
- |
| What is hold time? |
Davin O'Dwyer |
Oct 01, 2022 |
484 |
- |
| Continue, Stop, Start: Rethinking retrospectives |
Kuba Niechciał |
Jan 03, 2022 |
1313 |
- |
| Get ready for AI bots by optimizing your knowledge base |
Beth-Ann Sher |
Apr 19, 2023 |
1383 |
- |
| Response Time: Vol. 35 |
Kate Sugrue |
Sep 16, 2024 |
682 |
- |
| Braving busy holidays: Reduce customer service stress with automation and AI |
Leanne Harte |
Nov 06, 2024 |
1780 |
- |
| Response Time: Vol. 33 |
Kate Sugrue |
Aug 19, 2024 |
544 |
- |
| Built for you: Tooltips, new support languages, personalized posts, and much more |
Mary Mooshian |
Sep 07, 2022 |
1014 |
- |
| Fin 2: Powered by Anthropic’s Claude LLM |
Des Traynor |
Oct 10, 2024 |
587 |
- |
| Intercom’s product principles: Start with the problem to achieve better solutions |
Stephen Forbes |
Oct 05, 2022 |
1767 |
- |
| What is a power user? |
Davin O'Dwyer |
Oct 01, 2022 |
495 |
- |
| Response Time: Vol. 21 |
Kate Sugrue |
Feb 06, 2024 |
695 |
- |
| Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers |
Niamh O'Connor |
Nov 08, 2022 |
438 |
- |
| How transparency can help your customers get more out of AI support |
Ruth O'Brien |
Nov 22, 2024 |
830 |
- |
| How to implement live chat support for the best customer experience |
Declan Ivory |
Jan 02, 2024 |
2496 |
- |
| Response Time: Vol. 3 |
Kate Sugrue |
Mar 27, 2023 |
736 |
- |
| To AI or not to AI? The support leader’s dilemma |
Declan Ivory |
Jul 13, 2023 |
1865 |
- |
| AI skepticism is giving way to curiosity among customer service teams |
Ruth O'Brien, Bobby Stapleton |
Apr 26, 2024 |
841 |
- |
| What is a customer data platform? |
Nessa Morrissey |
Jul 16, 2022 |
1042 |
- |
| Fin, the breakthrough AI agent for customer service, keeps getting better |
Bob Wallis |
Jan 16, 2024 |
938 |
- |
| Brew and Review: Building a knowledge sharing loop for Customer Success |
Nicole Rashied |
Jan 05, 2022 |
1334 |
- |
| You control your customer experience, not AI |
Ruth O'Brien, Bobby Stapleton |
Jun 13, 2024 |
513 |
- |
| How do customers want to talk to businesses? Our new survey reveals what you need to know |
Declan Ivory |
Dec 14, 2022 |
1162 |
- |
| What is a support ticket? |
Davin O'Dwyer |
Oct 01, 2022 |
1087 |
- |
| Response Time: Vol. 23 |
Kate Sugrue |
Mar 04, 2024 |
806 |
- |
| 5 quick ways to improve your e-commerce customer experience |
Lauren Cassidy |
Apr 26, 2022 |
1682 |
- |
| How customer service chatbots are redefining customer experience |
Declan Ivory |
May 03, 2023 |
2012 |
- |
| Atlassian and Coda on creating personalized customer experiences at scale |
Beth McEntee |
Apr 06, 2022 |
1839 |
- |
| Embracing change, the customer service way |
Ruth O'Brien, Bobby Stapleton |
Mar 04, 2024 |
511 |
- |
| What is customer acquisition cost and why does it matter? |
Brian Kotlyar |
Aug 07, 2022 |
2287 |
- |
| Automated customer service: Support your customers more efficiently and effectively |
Niamh O'Connor |
Nov 22, 2022 |
2780 |
- |
| Intercom’s product principles: Build better solutions by keeping it simple |
Martha Moniz |
May 11, 2022 |
1097 |
- |
| Bots 🤖 and brains 🧠: The winning combination for customer service 🤩 |
Beth McEntee |
Jun 07, 2023 |
736 |
- |
| What is a sales-qualified lead (SQL)? |
Nessa Morrissey |
Jun 14, 2022 |
727 |
- |
| What is workforce engagement management (WEM)? |
Nessa Morrissey |
May 13, 2022 |
333 |
- |
| Response Time: Vol. 6 |
Kate Sugrue |
May 08, 2023 |
1437 |
- |
| What is customer activation? |
Nessa Morrissey |
Jul 26, 2022 |
484 |
- |
| What is a customer stakeholder? |
Davin O'Dwyer |
Oct 03, 2022 |
528 |
- |
| Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom |
Niamh O'Connor |
Jun 15, 2022 |
659 |
- |
| Response Time: Vol. 15 |
Kate Sugrue |
Oct 09, 2023 |
973 |
- |
| Built for you: Inbox updates, customizable conversation assignment, and more! |
Sonia Moaiery |
Oct 05, 2022 |
560 |
- |
| Making tickets personal: How ticketing systems are evolving for next-gen support |
Olivia Singarella |
Nov 13, 2023 |
1210 |
- |
| Pioneer 2024: Intercom’s first ever AI customer service summit, in summary |
Davin O'Dwyer |
Oct 10, 2024 |
1802 |
- |
| Farewell to the customer service Frankenstack |
Anthony Lopez |
Mar 20, 2024 |
633 |
- |
| Announcing Intercom’s new program for venture-backed startups |
Pedro Muller |
Jan 31, 2022 |
518 |
- |
| Want to keep your customers? AI can help |
Ruth O'Brien, Bobby Stapleton |
Feb 20, 2024 |
611 |
- |
| The first 90 days with AI: A 4-step guide to get you started |
Bobby Stapleton |
Dec 18, 2024 |
2800 |
- |
| Announcing our latest guide: ‘The New Economics of Customer Service’ |
Declan Ivory |
Nov 13, 2024 |
565 |
- |
| What is voice of the customer? |
Davin O'Dwyer |
Feb 28, 2023 |
3032 |
- |
| This time, it’s personal: Redefining automated support in the modern age |
Franka Martinovic |
Jan 26, 2022 |
1799 |
- |
| Mass market, nano media: The future of marketing is engagement |
Anna Griffin |
May 17, 2022 |
765 |
- |
| What is lead generation? |
Nessa Morrissey |
May 13, 2022 |
564 |
- |
| Response Time: Vol. 34 |
Kate Sugrue |
Sep 02, 2024 |
716 |
- |
| Meet Intercom Community – Intercom’s customer community forum |
Eric Fitzgerald, Ruth O'Brien |
Mar 01, 2022 |
752 |
- |
| A new age of UX: Evolving your design approach for AI products |
Molly Mahar |
Jan 17, 2024 |
3138 |
- |
| What is business SMS? |
Davin O'Dwyer |
Oct 01, 2022 |
516 |
- |
| Introducing Intercom Phone: Calls and conversations all in one place |
Gus Aldaya |
Nov 28, 2023 |
946 |
- |
| Response Time: Vol. 7 |
Kate Sugrue |
May 22, 2023 |
773 |
- |
| Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for |
Niamh O'Connor, Davin O'Dwyer |
Jan 31, 2024 |
1013 |
- |
| Moving fast and building smart: The value of quick customer feedback |
Alissa Tyrangiel |
Jan 12, 2022 |
1002 |
- |
| Raising the bar: Revealing the 3 customer service trends to act on in 2022 |
Zara Burke |
Apr 13, 2022 |
1747 |
- |
| What is customer experience (CX)? |
Beth McEntee |
Mar 07, 2023 |
2781 |
- |
| How we ensure the highest standards of data privacy and compliance within Intercom |
Penny Gray, Thibault Candebat |
Oct 19, 2022 |
1706 |
- |
| Best practices for securing your Intercom workspace |
Penny Gray |
Jul 15, 2022 |
960 |
- |
| What are push notifications and why do marketers need them? |
Daniel Harris |
Aug 26, 2022 |
2579 |
- |
| Response Time: Vol. 32 |
Kate Sugrue |
Aug 02, 2024 |
816 |
- |
| The ultimate marketing technology stack |
Anna Murphy |
Nov 08, 2023 |
6473 |
- |
| What is conversational AI? |
Nessa Morrissey |
Jul 26, 2022 |
533 |
- |
| What is tiered support? |
Nessa Morrissey |
Jun 14, 2022 |
601 |
- |
| Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets |
Jasmine Jaume |
Dec 14, 2022 |
1520 |
- |
| What is customer relationship management? |
Nessa Morrissey |
Jun 14, 2022 |
1737 |
- |
| What is a call center? |
Nessa Morrissey |
May 13, 2022 |
578 |
- |
| Infrastructure at speed: 5 lessons learned from building Intercom in Europe |
Brian Scanlan |
Feb 16, 2022 |
1520 |
1 |
| Response Time: Vol. 31 |
Kate Sugrue |
Jul 22, 2024 |
765 |
- |
| Support-ify Wrapped: How can support teams make their numbers pop? |
Niamh O'Connor |
Dec 05, 2023 |
606 |
- |
| Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale |
Alissa Tyrangiel |
Jun 08, 2022 |
906 |
- |
| Response Time: Vol. 19 |
Kate Sugrue |
Dec 04, 2023 |
561 |
- |
| What is churn? |
Davin O'Dwyer |
Oct 01, 2022 |
528 |
- |
| Evolving Intercom’s database infrastructure |
Ryan Sherlock |
Oct 14, 2024 |
3283 |
12 |
| Defining customer support in 2025: Why it’s key to your long-term success |
Declan Ivory |
Feb 13, 2024 |
3362 |
- |
| Welcoming our newest board member to Intercom |
Karen Peacock |
Apr 26, 2022 |
270 |
- |
| Solving for complex onboarding: Paving a path to value for your customers |
Tanner Elvidge |
Jun 15, 2022 |
1449 |
- |
| Transform the way you share your work: Tricks from Hollywood’s publicity playbook |
Hayley Camille Morgan |
Feb 02, 2022 |
1139 |
- |
| Glossary of AI terms: Understanding GPT, neural networks, and more |
David Brodigan, Davin O'Dwyer |
May 31, 2023 |
1989 |
- |
| Response Time: Vol. 10 |
Kate Sugrue |
Jul 03, 2023 |
1043 |
- |
| Supporting product launches: How to set up your customer service team for new announcements |
Eric Fitzgerald |
Feb 21, 2023 |
1174 |
- |
| Prepare your internal knowledge content for AI |
Ruth O'Brien |
May 24, 2024 |
315 |
- |
| Hola, bonjour, olá – say hello to new multilingual support in Intercom |
Darragh Curran |
Jul 15, 2022 |
589 |
- |
| What is the customer journey? |
Nessa Morrissey |
May 13, 2022 |
786 |
- |
| AI trends that are giving support leaders a competitive advantage |
Beth McEntee |
Apr 26, 2023 |
924 |
- |
| The values behind our first virtual launch event, New at Intercom |
Alyssa Smrekar |
Mar 01, 2022 |
729 |
- |
| Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4 |
Fergal Reid |
Mar 14, 2023 |
1663 |
- |
| What is an MQL (Marketing Qualified Lead)? |
Nessa Morrissey |
May 25, 2022 |
471 |
- |
| Switch on the next generation of phone support |
Tanner Elvidge |
Apr 05, 2022 |
891 |
- |
| How to build, manage and scale a sales team – 12 strategies from the experts |
Davin O'Dwyer |
Jan 16, 2022 |
3427 |
- |
| Announcing new next-generation bot capabilities to uplevel your automated support |
Lena Leadbetter |
Jun 22, 2022 |
961 |
- |
| Ready to transform your career, customer support leaders? |
Ruth O'Brien, Bobby Stapleton |
May 14, 2024 |
791 |
- |
| Time to switch: Your step-by-step guide to adopting a new customer service platform |
Brian McKiernan, Landon McCaig |
Nov 29, 2023 |
2940 |
- |
| Response Time: Vol. 20 |
Kate Sugrue |
Dec 18, 2023 |
686 |
- |
| Everything you need to know about Fin, the breakthrough AI bot transforming customer service |
Bob Wallis |
Jun 13, 2023 |
1614 |
- |
| Announcing Pioneer, Intercom’s first ever AI customer service summit |
Megan Moon |
Sep 04, 2024 |
626 |
- |
| Response Time: Vol. 8 |
Kate Sugrue |
Jun 06, 2023 |
799 |
- |
| What is IVR deflection? |
Nessa Morrissey |
May 11, 2022 |
589 |
- |
| Introducing Checklists: The fastest way to turn signups into superusers |
Zoe Sinnott |
Jan 25, 2023 |
825 |
- |
| Response Time: Vol. 28 |
Kate Sugrue |
Jun 10, 2024 |
489 |
- |
| What is customer experience management? |
Davin O'Dwyer |
Oct 03, 2022 |
508 |
- |
| Is your support team encountering these 5 challenges? It could be a workload management problem |
Nadine Mansour |
Apr 05, 2023 |
1380 |
- |
| Intercom’s product principles: Creating personal products by design |
Pranava Tandra |
Dec 06, 2022 |
1157 |
- |
| Intercom’s product principles: Following design fundamentals to leave space for innovation |
Charlotte Sferruzza |
Apr 20, 2022 |
1432 |
1 |
| Welcoming our new President, Archana Agrawal |
Eoghan McCabe |
Jan 16, 2024 |
415 |
- |
| What is a service desk? |
Davin O'Dwyer |
Oct 01, 2022 |
509 |
- |
| How to ask your customers great questions and gather actionable feedback – 3 key takeaways |
Alan McGlinchey |
May 31, 2022 |
1889 |
- |
| What is a net promoter score (NPS)? |
Nessa Morrissey |
May 13, 2022 |
600 |
- |
| A note from Eoghan McCabe |
Eoghan McCabe |
Oct 06, 2022 |
561 |
- |
| Response Time: Vol. 27 |
Kate Sugrue |
May 28, 2024 |
732 |
- |
| Response Time: Vol. 24 |
Kate Sugrue |
Mar 19, 2024 |
597 |
- |
| Batting above your average: Optimizing your sales strategy for SaaS |
Sanj Bhayro |
Oct 24, 2022 |
900 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| There’s no going back – the new era of AI-first Customer Service has arrived |
Paul Adams |
Apr 10, 2024 |
1792 |
- |
| Response Time: Vol. 29 |
Kate Sugrue |
Jun 24, 2024 |
886 |
- |
| Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’ |
Zara Burke |
Aug 11, 2022 |
521 |
- |
| Built for you: Articles Views, new Checklists features, and more |
Juci Kulloi |
Apr 05, 2023 |
750 |
- |
| Intercom’s product principles: What you ship is what matters |
Eugenia Ortiz |
Nov 09, 2022 |
802 |
- |
| Introducing Intercom SMS: Connect, engage, and activate with two-way SMS |
Chris Dalley |
Jun 22, 2022 |
2044 |
- |
| Questions about our new AI agent, Fin? Here’s everything you need to know |
Niamh O'Connor |
Apr 19, 2023 |
1738 |
- |
| How to use in-app messaging to retain your best customers |
Lauren Cassidy |
Jun 29, 2022 |
2295 |
- |
| 4 ways to accelerate sales using the Intercom integration with HubSpot |
Katherine Boyarsky |
Jul 27, 2022 |
872 |
- |
| 10 engineering lessons from 6 years at Intercom |
Kuba Niechciał |
Feb 02, 2024 |
1291 |
- |
| Response Time: Vol. 38 |
Kate Sugrue |
Nov 04, 2024 |
545 |
- |
| You’re not starting from scratch: How your transferable skills can help you get ahead in a new career |
Nadia Zhuk |
Sep 28, 2022 |
1410 |
- |
| Best practices for designing effective and engaging surveys |
Lynsey Duncan, Zoe Sinnott |
Apr 12, 2022 |
1890 |
- |
| What is first contact resolution (FCR)? |
Nessa Morrissey |
May 26, 2022 |
778 |
- |
| Reinventing our wheel: The vision behind Intercom’s redesigned Messenger |
Paul Murphy |
Jan 24, 2023 |
2076 |
- |
| Why ‘good’ CX isn’t good enough anymore |
Ruth O'Brien, Bobby Stapleton |
Jul 10, 2024 |
692 |
- |
| Customer service trends on tour: Bringing our 2024 report to life |
Bobby Stapleton |
Mar 25, 2024 |
968 |
- |
| What is a customer pain point? |
Davin O'Dwyer |
Oct 03, 2022 |
613 |
- |
| Privacy, security, accuracy: How AI chatbots are handling your deepest data concerns |
Niamh O'Connor |
Aug 23, 2023 |
1750 |
- |
| How AI will change the nature of customer service work |
Paul Adams |
Mar 21, 2023 |
556 |
- |
| Introducing “New at Intercom” – our first virtual launch event |
Alyssa Smrekar |
Jan 11, 2022 |
427 |
- |
| What is customer support volume? |
Davin O'Dwyer |
Oct 03, 2022 |
558 |
- |
| The 9 best tools for your early-stage startup tech stack |
Alan McGlinchey |
Aug 30, 2022 |
2083 |
- |
| What is lifecycle marketing? |
Nessa Morrissey |
May 13, 2022 |
564 |
- |
| What is customer onboarding? |
Nessa Morrissey |
May 26, 2022 |
713 |
- |
| Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’ |
Lauren Cassidy |
Sep 28, 2022 |
518 |
- |
| Fin is now in the inbox: Meet your support team’s new AI assistant |
Olivia Singarella |
Dec 13, 2023 |
516 |
- |
| Must-haves for a modern help center: Connectivity and customization |
Kelly Farrell |
Nov 16, 2023 |
863 |
- |
| 4 ways your support team can boost efficiency and do more with less |
Anna Murphy |
Jul 26, 2022 |
1822 |
- |
| What is a customer effort score? |
Davin O'Dwyer |
Oct 03, 2022 |
581 |
- |
| Welcoming our new Chief People Officer and other senior leaders |
Karen Peacock |
Apr 14, 2022 |
211 |
- |
| Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™ |
Alyssa Smrekar |
Sep 22, 2022 |
493 |
- |
| Introducing Intercom’s product principles: A series exploring the beliefs that shape what and how we build |
Emmet Connolly |
Feb 09, 2022 |
1058 |
- |
| What is average handle time? |
Davin O'Dwyer |
Oct 01, 2022 |
490 |
- |
| The 4 big myths about AI in customer service |
Niamh O'Connor |
Aug 09, 2023 |
959 |
- |
| 4 ways to personalize your marketing messaging and boost engagement |
Anna Murphy |
Aug 22, 2022 |
1042 |
- |
| What is customer self-service? |
Davin O'Dwyer |
Oct 01, 2022 |
955 |
- |
| Built for you: Workload Management features, Checklists, and more |
Jasmine Jaume |
Mar 07, 2023 |
742 |
- |
| Announcing ‘The Intercom Customer Support Trends Report for 2022’ |
Zara Burke |
Jan 18, 2022 |
536 |
- |
| What will the future of customer service look like? We asked 400 CS professionals to find out |
Beth McEntee |
May 23, 2023 |
1075 |
- |
| Intercom’s 2024 in review |
Summer White |
Dec 18, 2024 |
1820 |
- |
| What is a customer feedback loop? |
Davin O'Dwyer |
Oct 03, 2022 |
491 |
- |
| Announcing our refreshed guide ‘The Onboarding Starter Kit’ |
Zara Burke |
Sep 21, 2022 |
384 |
- |
| Five key takeaways about AI product management |
Julia Godinho |
Feb 21, 2024 |
1129 |
- |
| In-context or out of touch: The future of online customer service |
Lauren Cassidy |
Aug 16, 2022 |
1505 |
- |
| What is omnichannel support? |
Nessa Morrissey |
Jul 12, 2022 |
435 |
- |
| What is text message marketing? |
Davin O'Dwyer |
Oct 01, 2022 |
572 |
- |
| Response Time: Vol. 39 |
Kate Sugrue |
Nov 18, 2024 |
609 |
- |
| Announcing ‘The Intercom Customer Service Trends Report for 2023’ |
Beth McEntee |
Feb 08, 2023 |
646 |
- |
| Intercom included on the Forbes Cloud 100 for sixth consecutive year |
Karen Peacock |
Aug 09, 2022 |
383 |
- |
| Building a resilient system: Our journey to observability at Intercom |
Kesha Mykhailov |
Jul 14, 2022 |
1979 |
- |
| Intercom vs Zendesk: Two AI agents put to the test |
Sagar Joglekar |
Nov 14, 2024 |
1559 |
- |
| Response Time: Vol. 14 |
Kate Sugrue |
Sep 25, 2023 |
497 |
- |
| Managing high availability at Intercom |
Oran O'Dowd |
Mar 16, 2022 |
1030 |
- |
| What is a conversion rate? |
Nessa Morrissey |
Jul 26, 2022 |
690 |
- |
| Why customer engagement is the key to business growth in 2023 and beyond |
Alyssa Smrekar |
Mar 28, 2022 |
2495 |
- |
| Built for you: Dynamic Content, granular subscriptions, Surveys upgrades, and more |
Jason Recacho |
Aug 03, 2022 |
447 |
- |
| How are customer service metrics changing in the age of AI? |
Beth McEntee |
Oct 04, 2023 |
4682 |
- |
| Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more |
Nicole Garrison |
Oct 12, 2022 |
1116 |
- |
| Built For You: Premier Services, Conditional Branching, and more features to tailor customer experiences |
LeighAnne Manwiller |
Mar 07, 2022 |
936 |
- |
| Valuable insights at the right time: Determining the ideal level of design fidelity for user testing |
Cormac O'Dwyer |
Aug 09, 2022 |
1229 |
- |
| What is customer satisfaction (CSAT)? |
Niamh O'Connor |
Feb 15, 2023 |
2744 |
- |
| How to use email marketing to create campaigns and connect with your users |
Davin O'Dwyer |
Jun 01, 2022 |
4429 |
- |
| Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more |
Arshkrit Chowdhury |
Jun 13, 2022 |
1110 |
- |
| Fin 2: The first AI agent that delivers human-quality service |
Kyle Rocco |
Oct 10, 2024 |
1199 |
- |
| Creating excellent customer experiences with the right e-commerce tech stack |
Lauren Cassidy |
Mar 10, 2022 |
1768 |
- |
| What I’ve discovered implementing an AI-driven customer service strategy |
Declan Ivory |
Feb 06, 2024 |
572 |
- |
| What is a push notification? |
Nessa Morrissey |
Jun 14, 2022 |
744 |
- |
| What is first-party data? |
Lauren Cassidy |
May 18, 2022 |
2325 |
- |
| The ultimate guide to knowledge management in the age of AI |
Beth-Ann Sher |
Apr 17, 2024 |
3655 |
- |
| Customer retention strategies: 5 best practices & 6 strategies for low churn |
Anna Murphy |
Aug 02, 2022 |
2797 |
- |
| Built for you: Two-way SMS, a next-generation Inbox, smarter bots, and more |
Orinna Barton |
Jul 06, 2022 |
757 |
- |
| Takeaways from Support Driven Expo 2024: Embrace change and get ahead |
Laura Jolly |
Jun 05, 2024 |
934 |
- |
| Response Time: Vol. 22 |
Kate Sugrue |
Feb 19, 2024 |
1021 |
- |
| Announcing ‘The State of AI in Customer Service: 2023 Report’ |
Beth McEntee |
Jun 14, 2023 |
527 |
- |
| 14 tips to help you run a successful product design workshop |
Gustavs Cirulis, Cindy Chang |
May 16, 2022 |
3863 |
- |
| The ultimate guide to live chat support |
Niamh O'Connor |
Feb 09, 2023 |
4636 |
1 |
| AI-powered UI (aka “Return of the Chat”) |
Des Traynor |
Aug 10, 2023 |
1195 |
18 |
| Response Time: Vol. 36 |
Kate Sugrue |
Sep 30, 2024 |
430 |
- |
| Engineering at Intercom: Highlights from my first two years |
Ketan Bhatt |
Apr 04, 2022 |
1657 |
- |
| Response Time: Vol. 30 |
Kate Sugrue |
Jul 09, 2024 |
910 |
- |
| Introducing Intercom Surveys: Don’t just ask for opinions, act on them |
Zoe Sinnott |
Mar 30, 2022 |
917 |
- |
| Building high-performing Research and Data Science teams with clear career paths |
Karen Church |
Jul 19, 2022 |
1501 |
- |
| Understanding AI: How we taught computers natural language |
Cathal Horan |
Nov 27, 2023 |
4153 |
1 |
| What is downtime? |
Davin O'Dwyer |
Oct 03, 2022 |
566 |
- |
| Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom |
Ketan Bhatt |
Sep 21, 2022 |
2082 |
- |
| Announcing Stripe’s new Intercom integration |
Claire Gunter |
Jul 11, 2022 |
358 |
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| Unlocking customer value with data: How we developed the Customer Milestones Framework |
Jo Nieć |
Aug 29, 2023 |
1767 |
- |
| What is a help desk? |
Nessa Morrissey |
May 13, 2022 |
555 |
- |
| Announcing our refreshed guide ‘The Customer Retention Starter Kit’ |
Lauren Cassidy |
Oct 04, 2022 |
390 |
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| B2B vs B2C product management: How different are they really? |
Bethany Clark |
May 15, 2024 |
1307 |
- |
| Intercom’s product principles: How technical conservatism helps us scale faster and better |
Waheed El Miladi |
Jul 20, 2022 |
1577 |
- |
| What is the Kano model? |
Davin O'Dwyer |
Oct 03, 2022 |
593 |
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| We’ve got mail: Introducing Intercom email features to complement your customer support strategy |
Ashley Dawson |
Nov 02, 2022 |
885 |
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| Four key steps for training your customer support team for AI |
Ruth O'Brien |
Sep 25, 2024 |
812 |
- |
| Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams |
Kate Sugrue, Liam Keegan |
Aug 17, 2022 |
1382 |
- |
| A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory |
Mark Iafrate |
Jan 18, 2023 |
604 |
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| Why you need a customer support operations team |
Niamh O'Connor |
Mar 01, 2023 |
2439 |
- |
| Response Time: Vol. 16 |
Kate Sugrue |
Oct 23, 2023 |
770 |
- |
| Response Time: Vol. 9 |
Kate Sugrue |
Jun 19, 2023 |
693 |
- |
| Response Time: Vol. 4 |
Kate Sugrue |
Apr 11, 2023 |
953 |
- |
| Intercom’s product principles: How we focus on delivering outcomes |
Karen Church |
Mar 09, 2022 |
1265 |
- |
| Intercom’s product principles: How connected, modular systems help us to focus on important decisions |
Gustavs Cirulis |
Jul 05, 2022 |
1296 |
- |
| Announcing Intercom’s new AI features |
Fergal Reid |
Jan 31, 2023 |
1931 |
5 |
| Intercom’s product principles: Building in small steps to deliver maximum customer value |
Aidan Lynch |
Sep 06, 2022 |
1391 |
- |
| What is customer experience design? |
Davin O'Dwyer |
Oct 03, 2022 |
539 |
- |
| Response Time: Vol. 18 |
Kate Sugrue |
Nov 20, 2023 |
644 |
- |
| What is a marketing campaign? |
Nessa Morrissey |
May 13, 2022 |
648 |
- |
| A personal touch: Intercom’s guide to CX personalization |
Beth McEntee |
Mar 15, 2023 |
2517 |
- |
| What is customer cohort analysis? |
Nessa Morrissey |
Jun 14, 2022 |
512 |
- |
| Reaccelerate: Finding new engines of growth in your business |
Des Traynor |
Nov 30, 2022 |
3770 |
- |
| Intercom’s product principles: Shaping the solution to maximize customer value |
Levent Ali |
Aug 10, 2022 |
1222 |
- |
| 5 ways to bridge the customer service expectation gap in 2024 |
Niamh O'Connor |
Feb 14, 2023 |
2267 |
- |
| 2022 on Inside Intercom |
Davin O'Dwyer |
Dec 28, 2022 |
1825 |
- |
| Response Time: Vol. 17 |
Kate Sugrue |
Nov 06, 2023 |
670 |
- |
| How do your customers feel about AI chatbots? |
Lynsey Duncan, Cormac O'Dwyer |
Jun 27, 2023 |
1065 |
- |
| Adding AI to your support team can be daunting. Our advice? You’ve got this |
Ruth O'Brien |
May 09, 2023 |
1507 |
- |
| 3 takeaways from the Customer Service Quality Benchmark Report 2023 |
Mark Iafrate |
Mar 29, 2023 |
572 |
- |
| Understanding customer success |
Davin O'Dwyer |
Feb 22, 2023 |
2067 |
- |
| Response Time: Vol. 5 |
Kate Sugrue |
Apr 24, 2023 |
1332 |
- |
| 52 weeks that changed everything: 2023 on the Intercom Blog |
Davin O'Dwyer |
Dec 19, 2023 |
1940 |
- |
| Response Time: Vol. 13 |
Kate Sugrue |
Sep 11, 2023 |
894 |
- |
| Why Intercom is supporting the Embroider Initiative to update Ember |
Clíona de Róiste, Aaron Chambers |
Jun 14, 2023 |
615 |
- |
| What is a marketing funnel? |
Nessa Morrissey |
May 13, 2022 |
562 |
- |
| Marketing chatbots: The marketer that’s always on |
Orinna Barton |
May 10, 2022 |
1857 |
- |
| Intercom’s new and improved reporting features |
Gus Aldaya |
Feb 27, 2024 |
957 |
- |
| Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’ |
Nadine Mansour |
Sep 19, 2023 |
1973 |
- |
| Response Time: Vol. 25 |
Kate Sugrue |
Apr 02, 2024 |
663 |
- |
| How AI is unlocking more meaningful work for customer service teams |
Ruth O'Brien, Bobby Stapleton |
May 31, 2024 |
535 |
- |
| Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood |
Tatiana Sivo |
Jan 17, 2023 |
1265 |
- |
| What is marketing automation? |
Davin O'Dwyer |
Oct 01, 2022 |
521 |
- |
| Response Time: Vol. 11 |
Kate Sugrue |
Aug 14, 2023 |
1474 |
- |
| Fin over email: How we built a multichannel AI agent |
Julia Godinho |
Oct 17, 2024 |
1657 |
- |
| Introducing Workflows – the mission control center for customer service automations |
Rati Zvirawa, Nick Smith |
May 03, 2023 |
879 |
- |
| What is SMS customer service? |
Davin O'Dwyer |
Oct 01, 2022 |
605 |
- |
| How our infrastructure scales alongside our customers |
Oran O'Dowd |
May 25, 2022 |
1128 |
2 |
| Registration for our fall 2022 product launch event is now open |
Alyssa Smrekar |
Aug 24, 2022 |
337 |
- |
| Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services |
Zara Burke |
Jul 25, 2022 |
1141 |
- |
| What is a knowledge base? |
Davin O'Dwyer |
Oct 01, 2022 |
553 |
- |
| What is a changelog? |
Davin O'Dwyer |
Oct 01, 2022 |
534 |
- |
| Ensuring Intercom’s interoperability for enterprise customers |
Catherine Brodigan, Sonia Moaiery |
Jul 27, 2022 |
1402 |
- |
| What is call deflection? |
Nessa Morrissey |
Jul 26, 2022 |
441 |
- |
| Intercom recognized with 3 TrustRadius ‘Best of’ awards |
Kate Sugrue |
Feb 01, 2023 |
552 |
- |
| The ultimate customer support tech stack |
Zara Burke |
Jan 01, 2024 |
3365 |
- |
| Security at Intercom: How our InfoSec team protects our customers’ data and trust |
Thibault Candebat |
Feb 22, 2022 |
1317 |
- |
| Four beliefs shaping our vision for customer support |
Jane Honey |
Sep 20, 2022 |
2167 |
- |
| What is customer service and why is it important? |
Niamh O'Connor |
Mar 08, 2023 |
1955 |
- |
| Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023 |
Kate Sugrue |
Dec 22, 2022 |
675 |
- |
| Announcing ‘The Intercom Customer Service Trends Report for 2024’ |
Beth McEntee |
Jan 10, 2024 |
565 |
- |
| Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more |
Jasmine Jaume |
Nov 30, 2022 |
1098 |
- |
| The AI agent buyer’s guide: How to make the right choice for your support needs |
Summer White |
Dec 02, 2024 |
4666 |
- |
| What is escalation in customer service? |
Davin O'Dwyer |
Oct 01, 2022 |
449 |
- |
| Designing for clarity: How we restructured Intercom’s Information Architecture |
Pranava Tandra |
Jan 24, 2025 |
1983 |
- |
| Customer service trends as we know them are dead |
Declan Ivory |
Jan 28, 2025 |
1285 |
- |
| Transform fintech customer service with Fin |
Aditi Mediratta |
Jan 20, 2025 |
1395 |
- |
| From support to sales: Turn eCommerce conversations into customers with Fin |
Kelly Farrell |
Feb 06, 2025 |
1033 |
- |
| Build vs buy: The high bar for building your own AI agent |
Darragh Curran |
Feb 13, 2025 |
1301 |
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| Response Time: Vol. 40 |
Kate Sugrue |
Feb 17, 2025 |
546 |
- |
| Trust issues: How to help customers believe your AI agent |
Ruth O'Brien |
Feb 18, 2025 |
968 |
- |
| Transform gaming support: Give every player VIP-level service with Fin |
Gus Aldaya |
Feb 27, 2025 |
1483 |
- |
| Response Time: Vol. 41 |
Kate Sugrue |
Mar 03, 2025 |
896 |
- |
| Evolving Intercom’s database infrastructure: Lessons and progress |
Ryan Sherlock, Miles McGuire |
Mar 11, 2025 |
1211 |
3 |
| Response Time: Vol. 42 |
Kate Sugrue |
Mar 17, 2025 |
533 |
- |
| Built For You Spring ‘25: The future of customer service is calling |
Francesca Conde |
Mar 19, 2025 |
943 |
- |
| Gaming support economics: A guide to maximizing ROI in the AI agent era |
Summer White |
Apr 03, 2025 |
3302 |
- |
| Response Time: Vol. 43 |
Kate Sugrue |
Apr 07, 2025 |
367 |
- |
| Train Fin to behave like your best agents |
Zoe Sinnott |
Apr 09, 2025 |
1179 |
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