Fin, Intercom's AI agent, has been tested against Zendesk's AI agent and found to outperform it in terms of accuracy, completeness, and overall quality. Fin provided better answers across 80% of cases, demonstrating superior performance in handling complex questions and queries that require piecing together information from multiple sources. Fin's ability to maintain natural conversations by asking clarifying questions sets it apart from Zendesk's AI agent, which defaults to basic responses when faced with challenging queries. The results are clear: when pitted side-by-side, Fin's answers are almost always better than Zendesk AI agent's. Fin's advantages include providing direct responses, giving the most "readable" answers for humans, and delivering a complete resolution of the query. Intercom's flexible approach to using Fin as part of their AI-first platform or integrating it with existing platforms is also notable, along with pricing that makes sense at 99¢ per resolution. The future of customer service is already here, and Intercom's Fin AI Agent outperforms its competitors in providing high-quality answers.