Company
Date Published
Author
Gus Aldaya
Word count
1483
Language
English
Hacker News points
None

Summary

Fin is a cutting-edge AI agent that transforms gaming support operations by providing instant, personalized, 24/7 support on any channel. It helps operators deliver VIP-level service for every player at scale, streamlining the support experience and reducing the need for human intervention. Fin enables proactive engagement, smart onboarding journeys, targeted promotional support, and cross-channel communication, while maintaining consistent quality and compliance standards across multiple brands and regions. It also adapts to evolving regulations and policies, treating delicate conversations with care, and automatically implements compliance requirements by region. By scaling effortlessly during peak periods, Fin handles volume spikes without compromising service quality or adding team members, freeing up human agents to focus on higher-value issues. With Fin, gaming operators can transform their player support, drive business growth, and maintain a competitive edge in the market.