Company
Date Published
Author
Ruth O'Brien
Word count
315
Language
English
Hacker News points
None

Summary

If your external knowledge content isn't in great shape, your internal content is probably even worse. Knowledge content is the fuel that feeds the AI beast and now it's also true of internal knowledge content with the emergence of AI copilots like Fin AI Copilot. Now is the time to invest in creating and optimizing really great, streamlined knowledge management. It should be accurate, clear, and understandable, identifying gaps and filling them up to date and making everyone's responsibility in the company to flag out of date content or missing gaps. Investing in optimizing internal content compounds in value over time, generating real results such as a 31% increase in efficiency gains across teams.