The Intercom Customer Support Trends Report for 2022 reveals that support teams are facing unprecedented pressures, including a growing customer expectation gap, team burnout, and disconnected tech stacks. The report, based on surveys of over 1,200 global support leaders, highlights the top five trends transforming customer support in 2022, which include adapting to changing customer expectations, managing team burnout and attrition, overcoming technical integration challenges, providing empathetic support at scale, and rethinking outdated strategies and tools. To stay ahead of the curve, organizations can future-proof their customer support tools, strategy, and processes to meet the evolving needs of modern customers and help their teams thrive.