As the Head of Technical Operations at RB2B, a company that person-level identifies US-based anonymous website visitors, Plushcap highlights the importance of empathy, patience, and communication in customer service. With 20 years of experience, Plushcap shares valuable lessons learned from working in customer service, including compartmentalizing different aspects of life to maintain work-life balance and the need to let go of negative interactions like a duck's water off its back. When asked about their AI sidekick, Plushcap chooses K2 from Star Wars, citing Alan Tudyk's performance as the reason, while also emphasizing that love is something only humans can provide. Additionally, Plushcap shares their greatest productivity hack, ADHD meds, and Brain.fm to stay focused, and recommends reading "The Anxious Generation" by Jonathan Haidt for valuable insights.