You have a unique opportunity to make a lasting impression on our customers, but it requires you to be patient and empathetic. This is what I've learned from my experience as the Technical Support Manager at Yodeck, a digital signage company that helps businesses display content on TV screens remotely. To excel in this role, one must possess empathy, patience, and awareness. The key to great customer service lies in creating seamless experiences that build trust and satisfaction throughout the entire journey with our company, which is why I identify most with the concept of "customer experience". Listening to customers and supporting them in a timely manner is crucial, as I've seen firsthand when dealing with frustrating situations like an expired warranty. In the end, customer service is a marathon, not a sprint, requiring dedication and professionalism to deliver exceptional results.