Fin 2 is the latest generation of AI agent for customer service, delivering human-quality service to customers. It combines high resolution rates with powerful new capabilities in four categories: Knowledge, Behavior, Actions, and Insights. Fin 2 can learn everything about a product by connecting to various sources and provides accurate, thorough answers to help resolve issues more efficiently. The agent speaks in the tone of voice, is fluent in 45 languages, and follows guidelines, policies, and procedures to deliver the best customer experience. It can take actions on behalf of customers and provide insights to monitor and improve quality and performance for Fin and across the entire support organization. With omnichannel capabilities, Fin works equally well across chat, email, WhatsApp, and more. The agent is available at no additional cost, with a price of $0.99 cents per resolution.