The Frankenstack is a collection of disparate customer service tools and software that don't work seamlessly together, leading to inefficiencies and suboptimal experiences for customers. These disconnected tools often result from a lack of investment in integrating new technologies with existing support systems, inflating costs without delivering significant returns on investment. To address this issue, it's recommended to switch to an AI-first platform that integrates with your tech stack and has its own core AI features, allowing you to streamline your operations and improve the customer experience through increased efficiency and personalized support.