Fin AI Copilot is a new innovation by Intercom that aims to increase agent efficiency by 31% by providing a personal AI assistant in the inbox. This feature connects to an array of internal and external content sources, including help centers, conversation history, and external URLs, to deliver accurate answers every time. Fin AI Copilot also provides multilingual support in multiple languages and offers expert training, troubleshooting, and guidance for agents. The system is designed to be transparent about its source references, allowing agents to easily cross-reference and validate the answers. With Fin AI Copilot, teams can monitor their support performance with a dedicated report, track agent usage, and review answer quality to maintain high standards. This feature is part of Intercom's broader commitment to revolutionizing customer service through AI-first solutions.