The author of the text is reflecting on their company's annual Customer Service Trends Report and the events that accompanied its release. The report, which surveys thousands of customer service professionals, highlights trends such as the growing demand for instant, efficient support and the increasing role of AI in customer service. To bring these findings to life, the company hosted webinars and in-person events across Europe, North America, and Asia Pacific, featuring insightful conversations with customers and industry experts. The events aimed to discuss the future of customer service, share strategies for success in an AI-powered support landscape, and explore the trends and insights from the report. The author shares their enthusiasm for the tour, thanking attendees for their engagement and questions, and looks forward to continuing the conversation on the evolving customer service landscape.