Adopting an AI-first approach to customer support requires careful planning and training for the entire team. To ensure a smooth transition, dedicated time should be made for training, with a focus on creating space for team members to learn about AI. Leaning on natural enthusiasts within the team can also help facilitate adoption, as they can communicate the benefits and make it more relatable to their peers. For resistant team members, unpacking hesitations by understanding the root cause of their concerns is crucial. Finally, being transparent about measuring productivity and adjusting expectations accordingly will help teams adapt to the changing landscape and prioritize empathy over resolution speed.