The text discusses the impact of artificial intelligence (AI) on customer support leaders' roles. Currently, these leaders are often overwhelmed with manual tasks, such as responding to tickets and managing teams, which leaves them little time for strategic thinking and career growth. However, with AI taking over most routine responses, support leaders can now focus on higher-level tasks like reviewing performance, implementing strategic decisions, and collaborating with other teams. This shift allows them to be better bosses, providing in-depth feedback and coaching, and demonstrating their value across the business by driving meaningful change through customer interactions. With more time and mental bandwidth, they can explore new ways to contribute to the organization and collaborate with various teams, such as sales, product, and marketing.