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In this post, users learn to use Airtable as a database for their Twilio app by creating a serverless function that reads data from an Airtable base. The process involves setting up an Airtable account, creating a new base with relevant fields, generating API keys and base IDs, and writing a Twilio function using the Airtable Node.js SDK to fetch data from the base. The function can be used to filter records by field for simple text searches, and it also demonstrates how to fetch linked record data, which provides lightweight relational database functionality. By following this tutorial, users can create a Twilio app backed by an Airtable base, which can be useful for rapid prototyping, maintenance flexibility, and easy authentication.