Here is a 1-paragraph summary of the text: A group of solutions engineers at Twilio created a customizable, low-code virtual agent using Twilio's communications APIs alongside available AI technology platforms, including OpenAI, Deepgram, and ElevenLabs. The solution, called Call GPT, uses generative AI to create a virtual agent that can understand nuanced language and context, providing personalized and consistent experiences for customers across various communication channels. With minimal latency and seamless interactions, the virtual agent integrates with external tools, reducing the workload on human agents and leading to cost savings, while also offering a level of interactivity that feels refreshingly human.