Skyscanner uses an observability platform with OpenTelemetry (OTel) and other open standards to provide actionable insights into their distributed infrastructure. They employ game days, simulated real-world incidents, to train developers and improve incident management. These games help teams develop a general approach to problem-solving and identify areas where they need additional training on the observability platform. The format allows for a fun and interactive way to learn, with over 90% of participants expressing increased confidence in debugging their production systems. Skyscanner's experience is being used by New Relic to improve their product and services.