Incident.io, an incident response tool, encourages users to learn from their incidents and build resilience. They recently introduced the ability for customers to configure user permissions using role-based access control (RBAC). The company also offers a practical guide to incident management that covers various aspects of incident foundations, on-call responsibilities, and learning from incidents. Additionally, they have added new sections on incident response insights in their refreshed guide for 2023. Incident.io will be attending Kubecon Europe 2023 in Amsterdam and offers a demo to explore its features further.