Building customer trust in digital businesses is challenging due to the complex nature of online interactions, which often rely on assumptions about shared values, especially concerning data privacy and security. DigitalOcean addresses this challenge by launching the DigitalOcean Trust Platform, offering transparent, genuine information about their privacy and security practices, beyond standard third-party endorsements. This initiative includes resources like the annual Transparency Report and a comprehensive Trust FAQ, intending to clarify data handling and security postures while acknowledging the inherent imperfections in software development. DigitalOcean commits to transparency, accountability, and continuous improvement, encouraging community feedback to enhance the platform. This launch marks the beginning of an ongoing effort to cultivate trust through openness about their decision-making processes, challenges, and learning experiences.