The Contentful Volunteer Ambassador program is an employee-driven initiative that coordinates group-level volunteer events in the local community, led by passionate individuals who volunteer their time and expertise. Luisa Goncalves, a Senior Product Manager at Contentful, shares her personal journey of volunteering, which began with a desire to serve at a young age, was fueled by various experiences, including studying abroad and working on diverse projects. She emphasizes the importance of attitude, open-mindedness, and commitment to help others, rather than specific skills, in making a meaningful impact through volunteering. Luisa also navigates emotional challenges and finds balance between engaging with volunteering activities and preserving her well-being. Through her experiences, she encourages others to find their own path to volunteering, highlighting the value of attitude, dedication, and being receptive to various experiences, regardless of language barriers or skill sets.