Customer retention management is crucial for businesses, especially in the SaaS industry where customers re-evaluate their purchasing decisions frequently. It involves taking actions to ensure customers remain loyal to a brand over time. Key strategies include finding product-market fit, setting clear goals, aligning with overall product strategy, providing seamless user onboarding, building self-serve product culture, nurturing relationships from the start, and more. Effective customer retention management can lead to higher customer satisfaction rates, increased customer lifetime value (CLTV), and long-term business success.