The telecoms industry is saturated and complicated, with businesses looking for ways to deal with communications as they work remotely during the pandemic. Spending on comms continues to rise in 2021, with SIP trunking being a popular choice due to its capacity flexibility and cost savings. When choosing a SIP trunk provider, consider factors such as coverage, quality calls, compliance, redundancy, and scalability. Ask potential providers about their services, regulatory compliance policies, reliability, quality and performance guarantees, and support offerings.