Cloud-based contact centers can greatly benefit from incorporating advanced AI technologies such as Speech-to-Text, Entity Detection, Auto Chapters (Summarization), and PII Redaction APIs. By leveraging these tools, contact centers can significantly boost agent occupancy, discover customer insights, and improve quality monitoring. These APIs are built using cutting-edge research in AI, Machine Learning, and Deep Learning, ensuring that contact centers remain competitive by providing state-of-the-art features and accuracy. Reference(s): https://www.linkedin.com/pulse/how-advanced-ai-technologies-cloud-based-contact-centers-jimmy-zou/)