AI21 Labs' Contextual Answers system, based on question-answering technology and large language models (LLMs), allows customer support teams to search their company's extensive knowledge bases for accurate, personalized solutions. This improves agent productivity, reduces handling times, and increases first-call resolution rates while enhancing customer satisfaction. The Contextual Answers system can be used internally or externally, with the option of building it into a company's website as a dynamic chatbot or refined search bar to directly answer common customer questions instantly and accurately.