Vonage AI Studio in Developer Preview

Vonage AI Studio is a low-code/no-code conversation designer that empowers developers and non-developers to create customer engagement applications in natural language. It offers multiple channels, connects to various sources for building an omni-channel experience, and utilizes Natural Language Understanding (NLU), Automatic Speech Recognition (ASR), and Text to Speech (TTS) APIs. The platform has a visual drag-and-drop builder, nodes that guide the conversation flow, and reports to gain insights into virtual agent performance. Vonage AI Studio is distinct from other conversational AI design platforms due to its end-to-end conversational design capabilities, graphical user interface, support for multiple channels, and proprietary NLU algorithms. It aims to eliminate common issues in customer engagement, such as long call queues and outdated IVRs, by providing human-like conversations and minimizing friction and conversation abandonment rates. The platform offers various use cases, including intelligent IVR, travel updates, customer support, scheduling & confirmations, and delivery statuses, and provides access to developer preview for customers to experiment with the solution.