Introducing the Laravel Vonage Helpdesk

The Vonage Helpdesk is a PHP web application built in Laravel 9 that demonstrates modern PHP code and best practices for working with Vonage APIs. It allows users to create tickets, choose communication mediums, and respond to them through multiple channels such as SMS and the web application. The application uses Laravel's Sail for portability and Docker, and requires a Vonage API account to function. With this tutorial, developers can set up the application locally and explore how it handles SMS interactions, including sending notifications and receiving replies from customers. The application also includes features like multichannel communications, real-time updates, and voice capabilities using Deepgram, which will be explored in future articles.