Developing and Managing Tools for Twilio AI Assistants

Twilio AI Assistants allow you to develop customer-aware agents that can learn about your customers and solve their problems by connecting to existing systems to retrieve real-time data and perform tasks. Tools, which are APIs used by the Assistant, enable specific actions such as querying a weather service, finding directions, or processing an order. These Tools are designed for dynamic real-time information retrieval, operations, and calculations. They can be secured through authentication methods like Oauth, Basic Auth, and custom auth headers, input validation, and HTTP headers. The benefits of using Tools include enhanced functionality, flexibility, scalability, and security. To create a Tool for your Twilio AI Assistant, you need to define various attributes such as name, description, input schema, HTTP method, webhook URL, verified endpoint, security, and authentication.