Automating Feature Flag Management with LaunchDarkly on the Tray Platform

Tray.io uses LaunchDarkly for feature management and managing feature releases. The main challenge they face is access across different teams in different time zones. To address this, they integrated LaunchDarkly with their own product, the Tray Platform, which allows users to create API integrations, automate processes, and make just about anything possible. They built two workflows: one to update the list of flags that is populated in the Slack modal, and another to create the Slack modal, which updates the feature flag. The platform uses flexible logical operators for validation and verification of users, ensuring they are only updating their own flag or have admin rights to update a customer's flag.