A week in the life of a Product Responder

The Product Responder role at incident.io is a rotating position that focuses on shipping features, fixing bugs, and handling incidents quickly to improve customer satisfaction. This role helps streamline customer interactions and allows other engineering teams to focus on their projects without being distracted by urgent issues. The Product Responder team operates on a weekly planning cycle, with responsibilities including setting goals for the upcoming week, deciding who will be the Product Responder, and addressing tickets from customers or other teams. This role is distinct from an on-call role, as it involves handling a broader range of reactive work rather than just responding to alerts during incidents. The benefits of being a Product Responder include faster issue resolution, positive customer relationships, and efficient communication within the team.