incident.io on Ship It!

Stephen and Gerhard Lazu discussed incident workflows, simplicity, and how incident.io uses incident.io during an episode of Ship It! Podcast. They emphasized the importance of encoding processes in advance to focus on problem-solving when incidents occur. The ideal incident flow depends on each company's needs but should include clear roles, structured actions, and good communication. Simplicity is a key aspect of incident.io, with a single Slash command for users to get started. They use the product liberally for various interruptions and have a simple production setup. The platform aims to provide rails for organizations to follow their processes and will soon introduce workflows for defining incident management procedures.