Advice for building an incident management program

In this episode of The Debrief, Jeff Forde, an Architect on the Platform Engineering team at Collectors, shares insights on building effective incident management programs. Key takeaways include understanding why an organization implements such a program and aligning everyone with these goals. Common missteps in incident management are also discussed, including viewing it as a productivity drain and trying to implement an end-to-end program all at once. For startups, establishing a learning culture from incidents can lay the groundwork for continuous improvement. Maintaining a blameless culture is crucial, focusing on understanding actions rather than assigning blame. Lastly, incident management should be tailored to each organization's unique context and needs, with regular feedback sessions and check-ins to ensure continuous improvement.