How Intercom Goes Beyond Intercom for User Onboarding

Intercom is a modern messaging platform that uses product tours for user onboarding and has invested in improving its own product's onboarding process. The company utilizes multiple channels, including custom setup modals, effective product tours, tooltips, videos, chat, emails, and help documentation to engage users. Intercom also supplements these with in-app guidance patterns such as product tours and tooltips (automatic and hover) for teaching users about sophisticated software and interfaces. To implement similar strategies in your own product, you can either code them yourself or use a SaaS platform like Chameleon.