Why BYOC has changed the telco landscape for the better

Cloud communications and CPaaS have been gaining popularity as the use of public switched telephone network (PSTN) declines, with legacy systems like internal private branch exchanges (PBXs) being replaced by hosted cloud alternatives. One reason for this shift is the emergence of the bring-your-own-carrier (BYOC) telecommunications service model. BYOC allows businesses to choose their own carrier and integrate it into their CPaaS or other cloud communications platform, providing greater control over telecom services and enabling custom communication solutions. The adoption of BYOC has driven evolution in the cloud-based telecom service market, offering benefits such as agility, reduced costs, more administrative control, no risk of service loss, number portability, automation, programmable access to carrier-grade resources, and superior scalability.