Nemertes: Why cloud communications is essential for digital transformation success

Digital transformation is crucial for businesses in today's fast-paced economy, and it involves the innovative use of emerging technologies to achieve measurable business value. Nemertes research shows that 75% of companies have digital transformation projects underway, with almost a third having an enterprise-wide planning function. Successful digital transformation strategies are closely correlated with the adoption of cloud communications services. The primary driver for adopting cloud communications is the agility it brings, along with rapid delivery of new features and the ability to deliver only required features. Cloud communications can be leveraged in various ways as part of a digital transformation strategy, such as establishing local phone presence in remote markets or adding texting capabilities between customers and vendors. IT leaders should ensure that cloud communications are an integral part of their digital transformation efforts for faster access to new capabilities, more flexibility in deployment, and easy integration with business processes and applications.