Effective communication is critical in contact centers, where poor network quality can lead to dropped calls, unresolved cases, and negative experiences for both agents and customers. As companies increasingly focus on improving the agent experience alongside customer experience, selecting a reliable voice provider becomes crucial. The integration of Unified Communications with Contact Centers complicates operations, making the choice of a high-quality voice network essential for minimizing friction and ensuring quick, efficient call resolutions. Businesses must choose between traditional carriers and Voice over Internet Protocol (VoIP) services, considering factors like transparency, infrastructure innovation, and business continuity. Providers offering high call quality, robust infrastructure, and comprehensive analytics can significantly enhance the contact center experience, as exemplified by Bandwidth's approach with its redundant services and integrated tools.