How to save money on your contact center

The text discusses ways to save money in contact centers during the pandemic. It suggests moving to a cloud subscription model, consolidating communication suppliers, optimizing CPaaS with BYOC (Bring Your Own Carrier), using automation and APIs, and checking for sub-standard call quality. These strategies can help reduce IT spend, eliminate multiple contracts and paperwork, maintain control over call routing, extend coverage to more markets, save time and money through automation, and improve customer experience by ensuring high call quality.