Company
Date Published
Author
George Perry
Word count
1027
Language
English
Hacker News points
None

Summary

As the digital transformation of daily life continues, businesses are encouraged to adopt SMS receipts over traditional paper receipts to enhance customer experience, reduce environmental impact, and adapt to social distancing norms necessitated by the COVID-19 pandemic. SMS receipts offer a more convenient way for customers to store and retrieve purchase proofs, reduce physical contact during transactions, and facilitate easy feedback collection through embedded survey links. Implementing SMS receipts requires businesses to choose an appropriate type of number for sending messages, ensure proper customer opt-in for receiving texts, and equip developers with the necessary APIs, such as those offered by Bandwidth, to integrate this functionality into their systems. This shift not only aligns with modern consumer habits but also supports sustainable practices by decreasing paper waste.