Building a SMS chatbot the easy way with Bandwidth and Google Dialogflow or Amazon Lex

A chatbot is a computer program designed to simulate conversation with human users, such as Google Assistant, Amazon's Alexa, and Apple's Siri. By 2020, over 50% of medium to large enterprises are expected to have deployed product chatbots. Chatbots work through Natural Language Processing (NLP) and Natural Language Understanding (NLU), which help computers understand, interpret, and manipulate human language. Services like Google's Dialogflow and Amazon's Lex provide APIs for real-time communication with NLU algorithms. The goal of chatbots is to automate simple tasks, allowing employees to focus on higher priority tasks. Chatbots can also deliver instant responses at any time of the day. To create a chatbot using Bandwidth, combine its Messaging API with an NLU API of choice.