What is conversational commerce: benefits, how to implement, + examples | Algolia

Conversational commerce is a rapidly evolving technology that allows shoppers to interact with online stores through chatbots or live agents. With the advent of generative AI and advanced chatbots like Chat GPT3.5, conversational commerce has become more intuitive, personalized, and engaging for customers. This technology offers numerous benefits for ecommerce businesses, including round-the-clock customer support, workflow automation, multilingual assistance, data collection, and improved customer loyalty. By integrating conversational commerce functionality on their sites, companies can enhance the online shopping experience, drive revenue growth, and better connect with potential customers.