How Aiven monitors your system performance

Aiven commits to a 99.99% uptime, ensuring that customers' systems stay up by using the output from availability checks to trigger automatic recovery actions. If these actions fail, an on-call ops team member is alerted to investigate and resolve the issue. The company also compensates customers for any downtime under their responsibility. Aiven proactively detects and heals issues before they cause services to fail, including those outside of their SLA such as cloud provider outages. They provide a status page where customers can find current and historical system performance information. Their highly rated customer service helps troubleshoot issues and prevent future problems.