Business Agility in Asia during the COVID crisis

The COVID crisis has accelerated the need for digital transformation across industries, with businesses in Asia adapting to new realities by embracing remote work, digital payments, and telecommunication innovations. As a result, companies like Tencent, AliPay, PhonePe, PayTM, and GrabPay have become household names in the region. The pandemic has also pushed people towards digital banking and payments as safer options. Telecom industry leaders in Asia, such as Airtel, Telstra, and Viettel Corporation, have adapted their services to cater to changing needs during the crisis by offering affordable internet access, educational content, and free wallet-to-wallet money transfers. Online commerce companies like Snapdeal, Flipkart, Alibaba, Tencent, and Dream11 have also faced scale challenges but managed to handle supply chain issues and delivery challenges while catering to the essential needs of consumers during lockdowns.