Company
Date Published
Author
Luke Strauss
Word count
1935
Language
English
Hacker News points
None

Summary

Zendesk for Service and Zoho Desk are two popular customer service platforms that offer valuable features like ticketing, knowledge bases, community forums, live chat, automations, macros, collaboration features, cross-platform support, and reporting options. While both platforms have their strengths and weaknesses, Zendesk is better equipped to serve organizations with larger budgets that need advanced reporting, a help center, and integration features. On the other hand, Zoho Desk is positioned for organizations on a budget that are willing to overcome a learning curve to enjoy a solid customer service solution. The main difference between the two platforms lies in their quality vs. price, with Zendesk offering more robust features but at a higher cost. Ultimately, the choice between Zendesk and Zoho depends on your organization's specific needs and budget.