Zendesk and Freshdesk are two popular customer service software platforms that cater to different needs of businesses. Zendesk offers a more unified experience with robust features, better onboarding support, and seamless team collaboration across multiple channels. It is also more expensive than Freshdesk, which offers a free plan but limited features. Freshdesk, on the other hand, provides a cost-effective option with a free plan available, but its interface can be overwhelming for new users. Both platforms offer customizable knowledge bases, reports, and data analysis, as well as app integrations with Zapier. However, Zendesk's AI-powered features are more advanced and specific to customer service needs, while Freshdesk's AI features are more general and tied to its chatbot, Freddy AI. Ultimately, the choice between Zendesk and Freshdesk depends on the size of the business, complexity of customer service needs, and budget.