Zendesk is a support platform designed to bring serenity to the world of customer service, offering features such as ticketing systems, agent workspaces, smart settings, and workflows that help teams stay productive. The platform's core ticketing system collects customer requests from various channels, while its guide knowledge-base app houses product documentation, reducing the need for manual support. Zendesk also offers live chat, social messaging, and voice channel features to enhance customer connections. Additionally, it integrates with Zapier for automation of forms and surveys, making it easier to manage customer support and meet growing needs.