At Zapier, the company uses a variety of collaboration tools to facilitate remote work, including internal blog Async, knowledge base Quip, and communication platform Slack, which is also used for virtual office meetings. Google Calendar is utilized for scheduling across time zones, while Gmail is mainly used for notifications and external collaborations. Google Docs and Sheets are used for specific tasks and writing content, while Coda and Airtable are used by some teams for project management and data tracking. Jira serves as the task management system for software projects, GitHub provides access to codebase information, Stack Overflow offers private questions and answers, Rover powers the issue trackers for app integrations, Looker is used for common data questions, and Zappy is a screen capture tool made in-house. The company also relies on extensive user help docs for support.