The conference, organized by UserVoice and CoSupport, brought together 15 speakers who shared their experiences on how process informed their decisions, enabled them to handle tough situations, and navigated internal politics. The common thread was the importance of having a well-defined process in place, whether it was for aggregating knowledge, handling crises, team dynamics, or empowering teams. Speakers from various companies, including Campaign Monitor, Coursera, Expedia, Buffer, Wunderlist, Instacart, Olark, Kixeye, HubSpot, FreshBooks, Atlassian, Squarespace, and Basecamp, shared their stories on how process helped them achieve success in supporting customers and driving business growth. The conference also fostered a strong community among attendees, who were able to share ideas and learn from each other's experiences.